Victor Emmanuel Pupo
Hialeah,FL
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving. At Best Packaging Box, I enhanced customer satisfaction and exceeded expectations by deploying high-quality systems. Skilled in verbal and written communication, I spearheaded initiatives that significantly increased sales revenue, demonstrating exceptional time management and a commitment to excellence.
Overview
45
45
years of professional experience
Work History
Manager
Best Packaging Box
03.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Delivery Courier
MedXpress
02.2015 - 03.2020
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
Sales Manager
Wright Brothers Paper Box
01.1980 - 03.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Education
Bachelor of Arts - Business Administration
Business Administration
Biscayne College - Miami, FL06-1982
Associate of Arts - General Pedagogy
Normal School For Teachers
Camaguey, Cuba06-1959
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Manager
Best Packaging Box
03.2020 - Current
Delivery Courier
MedXpress
02.2015 - 03.2020
Sales Manager
Wright Brothers Paper Box
01.1980 - 03.2015
Bachelor of Arts - Business Administration
Business Administration
Associate of Arts - General Pedagogy
Normal School For Teachers
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