Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Victoria Anderson

Alpharetta,GA

Summary

Attentive Shift Leader with 2 years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring, and process improvement. Manages team with a proactive approach and conscientious attention to day-to-day needs. People-oriented and successful at executing new initiatives. Committed to creating a workplace culture consistent with the organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

2
2
years of professional experience

Work History

Shift Leader

Pizza Hut
Johns Creek, GA
05.2023 - Current
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Checked orders for quality and completeness.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in the absence of a manager or supervisor.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Handled customer inquiries promptly while providing accurate information regarding menu items and promotions.

Shift Leader

SUBWAY®Restaurants
Johns Creek, GA
02.2022 - 04.2023
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in the absence of a manager or supervisor.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.

Education

High School Diploma -

Chattahoochee High School
Alpharetta, GA
05-2024

Skills

  • Production Scheduling
  • Customer Service Management
  • Production Reporting
  • Operations Support
  • Staff Training and Development
  • Cash Handling
  • Quality Inspections
  • Complaint Resolution
  • Professional Appearance
  • Security Procedures Adherence
  • Motivational Leadership
  • Goal Setting and Tracking
  • Safety Processes and Procedures
  • POS System Operation

Affiliations

  • Photography
  • Cooking
  • Baking
  • Choir Singing
  • Fictional Writing

References

References available upon request.

Timeline

Shift Leader

Pizza Hut
05.2023 - Current

Shift Leader

SUBWAY®Restaurants
02.2022 - 04.2023

High School Diploma -

Chattahoochee High School

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Victoria Anderson