Victoria Apple
Lumber Bridge,NC
Summary
Dynamic Shift Lead at Walgreen's Pharmacy with a strong focus on customer service and employee training. Successfully enhanced team motivation and maintained safety standards while overseeing cash handling procedures.
Overview
9
9
years of professional experience
Work History
Shift Lead
Walgreen's Pharmacy
Greensboro, NC
09.2002 - 09.2011
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Collected, arranged, and input information into database system.
- Completed cash and credit card transactions accurately using POS software.
- Responded to and resolved customer questions and concerns.
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff supervision
- Work delegation
- Inventory management
- Shift leadership
- Decision-making capacity
- Cash handling
- Problem-solving
- Flexible schedule
- Complaint resolution
- Attention to detail
- Time management
- Multitasking Abilities
Timeline
Shift Lead
Walgreen's Pharmacy
09.2002 - 09.2011