Summary
Overview
Work History
Education
Skills
Training
Certification
Timeline
Generic

Victoria E. Barnett

Brighton

Summary

Highly motivated and committed professional with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented individual looking to bring medical background and team-building skills to deadline-driven and fast pasced environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Assistant III, Flow Facilitator

Planned Parenthood of Michigan
08.2022 - Current
  • Provide compassionate care to patients; educate patients on birth control, procedures, and testing. Run and record general blood testing and patient vitals. Facilitate team huddles and assign roles to medical assistants, direct doctors and nurses to the next patient to be tended to.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.

Assistant Manager

Massage Luxe
01.2020 - 01.2022
  • Trained new hires, sold memberships to prospective clients, organized and maintained spa, scheduled clients and collected monthly dues.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.

Manager

Arbor Maid
01.2019 - 01.2021
  • Clean homes and local small businesses in a team setting, designed training manuals for new hires, helped develop maternity leave guidelines, entrusted with the belongings of others, and accepted payment for cleanings.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Server

Afternoon Delight
01.2017 - 01.2019
  • Record orders correctly and communicate clearly with others, be knowledgeable of the menu, maintain clean tables and workspace, perform side work, take payment, provide exceptional customer service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Call Center Agent

Planned Parenthood of Mid and South Michigan
01.2013 - 01.2016
  • Manage large amounts of calls in a timely manner, deliver compassionate customer service, correctly book appointments, and prepare patients for appointment, discuss sensitive topics in a calming nonjudgmental tone, empathize with and manage expectations of patients, knowledge of birth control methods and reproductive care and procedures.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Collaborated with team members to share best practices, resulting in improved overall department performance.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.

Education

Bachelor of Science - Women Gender Studies and Psychology

Grand Valley State University
Allendale, MI
01.2013

High School Diploma - College Prep

Lincoln High School
Ypsilanti, MI
01.2008

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • EMR / EHR
  • Patient-focused care
  • Clinical documentation
  • Data entry
  • Reliable team player
  • Compassionate
  • CPR
  • Professionalism and ethics
  • Patient flow management
  • Medical office administration
  • Adaptable
  • Conflict resolution

Training

  • Birth and Postpartum Doula, Center for the Childbearing Year, Ann Arbor, MI
  • 2018
  • Learned anatomy and physiology of pregnancy, how to facilitate informed decisions, support techniques for normal birth, used clear and direct communication and advocacy skills navigating the medical setting effectively, comfort measures and natural approaches to pain management, provide emotional support to mother and her supports

Certification

  • Certified birth, post-partum and pregnancy loss doula. Center for the Childbearing year, 2018.

Timeline

Medical Assistant III, Flow Facilitator

Planned Parenthood of Michigan
08.2022 - Current

Assistant Manager

Massage Luxe
01.2020 - 01.2022

Manager

Arbor Maid
01.2019 - 01.2021

Server

Afternoon Delight
01.2017 - 01.2019

Call Center Agent

Planned Parenthood of Mid and South Michigan
01.2013 - 01.2016

Bachelor of Science - Women Gender Studies and Psychology

Grand Valley State University

High School Diploma - College Prep

Lincoln High School

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