Detail-oriented leader skilled in visual merchandising and team development. Successfully managed multiple departments, optimizing sales strategies and enhancing customer experience.
Overview
10
10
years of professional experience
Work History
Sales Floor Supervisor
JCPenney
Avon
05.2022 - Current
Managed multiple departments, including men's, kid's, home, and .com program, to drive sales across categories.
Managed merchandise displays to maintain visual standards and promote sales.
Organized merchandise displays to align with company standards and maximize visual appeal.
Delegated tasks to maintain efficient workflow.
Assisted with training, development, and mentoring of sales employees.
Ensured all signage was up-to-date and accurately reflected current promotions.
Collaborated with management to set daily sales goals and strategies.
Oversaw yearly program providing local kids with school clothes, contributing $1.2 million to annual sales.
Barista Shift Supervisor
Cafe Ah Roma
Berea
07.2016 - 05.2022
Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Supervised daily operations to optimize café service and ensure team productivity.
Prepared and served diverse coffee and tea beverages, enhancing customer satisfaction.
Contributed to menu development by creating innovative items that increased customer interest.
Oversaw food preparation, production and presentation according to quality standards.