Victoria Bowman

• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Assist with routing directions, and clearly communicate special service requirements
• Identify pickup and delivery expectations, and record primary order dates and critical instructions
• Review available capacity within the shipping region and schedule pickup/delivery appointments
• Process changes or cancellations to delivery orders
• Manage Redelivery report
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Generated reports detailing shipment activities for management review.
• Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
• Determined shipping methods, routes or rates for materials to be shipped.
• Traced missing material and shipments through vendor and customer communications.
• Relayed information between drivers and recipients regarding ETA and potential delays.
• Prioritized work based on business demands and freight delivery times.
• Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
• Entered shipment details into database.

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• Responded to customer inquiries and provided detailed account information.
• Resolved complex cases involving bankruptcy filings or disputed claims by working closely with internal departments and external agencies as needed.
• Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
• Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
• Maintained consistently high success rate of collecting on overdue accounts.
• Listened to customers and negotiated solutions that met creditor and debtor needs.

• Ensured timely resolution of insurance claims for CPAP supplies.
• Maintained detailed records of all patient interactions including follow-up notes.
• Provided customer service support to patients regarding their CPAP needs.
• Coordinated with logistics team to ensure on-time deliveries of products to customers.
• Resolved customer inquiries regarding product features, pricing, availability, and order status updates.
• Ensured compliance with safety regulations regarding storage and handling of oxygen tanks at all times.
• Provided instruction to caregivers on how to operate oxygen therapy devices correctly.
• Maintained accurate records of all patient visits, services provided, and any issues with equipment or supplies.
• Monitored inventory levels of oxygen tanks, accessories, and related products for replenishment purposes.
• Coordinated with other health care professionals regarding patient care plans.
• Instructed patients in proper use of home medical equipment such as nebulizers and inhalers.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted clients in obtaining the medical care they needed by coordinating appointments
• Served as a liaison between clients, attorneys, insurance companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
• Managed and updated case files regularly, ensuring all relevant information was easily accessible by team members when needed.
• Built strong relationships with clients to provide empathetic support during their recovery journey.

• Assisted in setting up promotional displays in order to attract more customers into the store.
• Ensured daily store operations ran smoothly and efficiently.
• Identified potential safety hazards and took corrective action when necessary.
• Trained new employees on proper use of equipment, cash handling techniques, customer service protocols.
• Resolved customer complaints in a professional manner.
• Maintained a clean, organized, and secure environment for staff and customers.
• Assigned tasks and monitored employee performance to ensure work was completed accurately and on time.
• Signed for incoming shipments in manager's absence.
• Operated cash register.
• Maintained store and maintained appearance.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored cash drawers in checkouts to verify adequate cash supply.