Victoria Brown
Alton,IL
Summary
Driven manager with a proven track record at Little Caesars Pizza, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and resolving staff conflicts, ensuring high-quality service delivery. Skilled in time management and verbal communication, significantly improved team agility and performance through effective cross-training.
Overview
4
4
years of professional experience
Work History
Manager
Little Caesars Pizza
08.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Sales Associate
Office Depot Inc
05.2021 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Manager
McDonald's
01.2023 - 10.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Alton Highschool
Godfrey, IL05.2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Accomplishments
I graduated from college with a 3.9 gpa
Became MVP and captain over the dance team my sophomore year of highschool
I was drum major over the Marching band
I was first in the conference for academics and sports
Timeline
Manager
Little Caesars Pizza
08.2023 - Current
Manager
McDonald's
01.2023 - 10.2024
Sales Associate
Office Depot Inc
05.2021 - 12.2024
Alton Highschool
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