Victoria Brown
Mansfield,TX
Summary
Dynamic and detail-oriented professional with extensive experience as a 911 Dispatcher at Fort Worth Police Department. Proven ability to manage high-stress situations with composure, utilizing critical thinking and crisis management skills. Adept at information gathering and data entry, ensuring efficient emergency response and communication processes.
Overview
11
11
years of professional experience
Work History
911 Dispatcher
Fort Worth Police Department
Fort Worth, TX
01.2023 - Current
- Operated multi-line phone systems to receive and prioritize emergency calls.
- Provided accurate information to callers while assessing urgency and nature of incidents.
- Coordinated dispatch of police units based on real-time information and resource availability.
- Maintained detailed logs of communications and incident reports for record-keeping purposes.
- Utilized computer-aided dispatch (CAD) systems to track unit locations and status updates.
- Assisted in developing improved communication processes to streamline emergency response efforts.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Payroll Specialist
Quick Roofing
Kennedale, TX
05.2017 - 01.2023
- Processed payroll for bi-weekly employee compensation using ADP software.
- Ensured compliance with federal and state payroll regulations and tax laws.
- Collaborated with HR to maintain accurate employee records and benefit deductions.
- Responded to payroll inquiries, resolving issues promptly and professionally.
Bank Teller
Allied Federal Credit Union
Arlington, TX
05.2015 - 03.2017
- Operated multi-line phone systems to receive and prioritize emergency calls.
- Provided accurate information to callers while assessing urgency and nature of incidents.
- Coordinated dispatch of police units based on real-time information and resource availability.
- Maintained detailed logs of communications and incident reports for record-keeping purposes.
- Utilized computer-aided dispatch (CAD) systems to track unit locations and status updates.
- Assisted in developing improved communication processes to streamline emergency response efforts.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Education
High School Diploma -
Mansfield Legacy
Mansfield, TXSkills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Typing speed
- Stress tolerance
- Problem-solving
- Information gathering
- Data entry proficiency
- Map reading skills
- Data entry
- Crisis management
- Information intake
- Police and fire procedures
- Call control techniques
- Emergency assessment
- Basic life support
- Multitasking and prioritization
- Prioritizing situations
- CPR and first aid
Timeline
911 Dispatcher
Fort Worth Police Department
01.2023 - Current
Payroll Specialist
Quick Roofing
05.2017 - 01.2023
Bank Teller
Allied Federal Credit Union
05.2015 - 03.2017
High School Diploma -
Mansfield Legacy