Victoria Bungart

Provided exceptional customer service by addressing inquiries and resolving issues promptly.

• Collaborated with team members to streamline checkout processes and reduce wait times.
• Greeted customers entering store and responded promptly to customer needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Improved efficiency, organized checkout area for optimal workflow.
• Helping customers with issues using self-checkout machines, letting customers know when a machine was open for use, and ensuring the self-checkout lane flowed consistently
• Checked a customer’s ID for alcohol or tobacco products and followed the law when a customer had an outdated ID or was a minor trying to purchase restricted items
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Streamlined checkout process for increased efficiency and reduced waiting times.

• Attended 40 hours of training with other Peer Educators on how to boost student engagement by creating relatable and relevant discussion topics for peer education sessions
• Educated incoming freshmen, transfer students, and international students about Sexual Assault and Relationship Violence (SARV) Prevention, including impact and effects of traumatic situations
• Engaged in discussions with students about different relationship dynamics, consent, possible scenarios, and bystander prevention
• Informed students about helpful resources that Michigan State University offered for mental health services or emergencies
• Used conflict management when necessary, especially when students weren’t paying attention, being disrespectful, or seemed uncomfortable answering questions
• Collaborated with campus organizations to promote awareness of mental health resources.
• Evaluated program effectiveness through feedback collection and analysis, driving continuous improvement initiatives.
• Implemented strategies to foster a supportive environment for students seeking assistance or information.
• Enhanced peer learning by developing interactive workshops and presentations.

• Assisted patrons in locating library materials and utilizing resources effectively.
• Managed circulation desk operations, ensuring efficient check-in and check-out processes.
• Trained new staff on library systems, policies, and customer service best practices.
• Collaborated with team members to enhance inventory management and organization of collections.
• Answered the phone when patrons called for questions about the library, library materials, or library programs
• Assisted patrons with computer technology, faxing, printing, or copying materials
• Repaired damaged books with extreme care to make them accessible again for patrons
• Organized library shelves, materials and equipment in clear, alphabetized order.
• Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
• Answered questions from patrons and helped to find desired materials.
• Contributed to the library's overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
• Processed library card applications and maintained patron records with accurate contact information.
• Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.