Summary
Work History
Education
Skills
WORK EXPERIENCE
Timeline
Generic

VICTORIA BURRLL

York,SC

Summary

Versatile operations and administrative leader with proven success in healthcare, legal, and retail industries. Skilled in streamlining workflows, managing teams, and improving client and patient satisfaction. Achievements include optimizing practice operations, supporting high-volume legal casework, and scaling a specialty beverage brand. Seeking to leverage cross-industry expertise to drive efficiency, growth, and future leadership opportunities

Work History

Director of Operations

Share Tea Inc.
4922 Trojan Dr Unit 170 Charlotte, NC 28278
  • Directed daily operations across multiple store locations, ensuring consistent quality, efficiency, and brand standards.
  • Oversaw hiring, training, and performance management of staff, from store managers to front-line team members.
  • Developed and implemented operational policies, procedures, and best practices to improve workflow and customer satisfaction.
  • Managed supply chain logistics, including vendor relations, purchasing, inventory control, and cost reduction initiatives.
  • Monitored financial performance, prepared budgets, and analyzed sales data to identify growth opportunities and maximize profitability.
  • Led marketing initiatives, promotional campaigns, and community engagement strategies to increase brand awareness.
  • Ensured compliance with health, safety, and food handling regulations across all locations.
  • Collaborated with ownership on business development, expansion planning, and new store openings.
  • Standardized recipes, training manuals, and operational systems to maintain consistency across locations.
  • Fostered a customer-focused culture that emphasized service excellence and repeat business

Legal Secretary/Paralegal

Morton & Gettys Attorneys At Law
113 E Main St Ste 201 Rock Hill, SC 29730
  • Drafted, proofread, and formatted legal documents including contracts, pleadings, discovery requests, motions, and correspondence.
  • Managed attorneys’ calendars, scheduled hearings, depositions, client meetings, and court deadlines to ensure compliance.
  • Maintained and organized case files, both electronic and physical, for easy retrieval and accuracy.
  • Assisted with legal research, cite checking, and preparation of case summaries and trial binders.
  • Filed legal documents with courts (both electronically and in person) in compliance with procedural rules.
  • Communicated with clients, courts, opposing counsel, and third parties in a professional and confidential manner.
  • Coordinated billing, tracked billable hours, and processed client invoices.
  • Prepared exhibits, witness lists, and other supporting documentation for hearings and trials.
  • Conducted fact-gathering, interviewed clients/witnesses under attorney supervision, and prepared case chronologies.
  • Supported attorneys with administrative duties such as travel arrangements, transcription, and general office management.

Runner/Office Assistant

Epps Orthodontics
2660 Celanese Rd Rock Hill, SC 29732
  • Supported daily clinical and administrative operations by efficiently transporting charts, instruments, and supplies between treatment areas.
  • Assisted clinical staff by preparing operatories, stocking rooms, and ensuring proper sterilization and availability of instruments.
  • Helped maintain patient flow by escorting patients to treatment chairs and providing a welcoming environment.
  • Managed front desk support tasks, including filing, scanning, and organizing patient records.
  • Assisted with inventory control by monitoring supply levels and restocking as needed.
  • Provided general administrative support to orthodontists and staff to ensure a smooth, efficient, and patient-centered practice.
  • Ensured compliance with health and safety standards while maintaining a clean and organized workspace.

Senior Patient Coordinator/Assistant Manager

Airsculpt
6060 Piedmont Row Drive S Charlotte, NC 28287
- Current
  • Supported the Practice Manager in daily operations, ensuring smooth and efficient clinic/practice workflows.
  • Supervised and trained administrative and clinical support staff, providing leadership and performance feedback.
    Oversaw scheduling, patient flow, and front desk operations to optimize service delivery.
  • Assisted with financial management, including billing, collections, payroll, and budget tracking.
  • Maintained compliance with healthcare regulations, policies, and accreditation standards.
  • Coordinated with providers and staff to improve patient experience and operational efficiency.
  • Monitored inventory, supply ordering, and vendor relationships.
  • Prepared reports on productivity, patient satisfaction, and operational performance for management review.
  • Supported recruitment, onboarding, and staff development initiatives.
  • Acted as point of contact for patient inquiries, conflict resolution, and escalated service issues

Education

Bachelor of Science - Criminal Justice, Legal Studies

Clemson University
Clemson, SC
01.2020

High School - undefined

Clover High School
01.2016

Skills

  • Scheduling coordination
  • Strong leadership
  • Customer service
  • Attention to detail
  • Multitasking
  • Critical thinking skills
  • Organizational skills
  • HIPAA compliance
  • Verbal and written communication
  • Creative problem solving
  • Relationship building
  • Office administration
  • Inventory management
  • Strategic planning
  • Project management
  • Performance and process improvement
  • Cross-leadership
  • Vendor relationship management
  • Administrative supervision

WORK EXPERIENCE

01-2023

Timeline

Director of Operations

Share Tea Inc.

Legal Secretary/Paralegal

Morton & Gettys Attorneys At Law

Runner/Office Assistant

Epps Orthodontics

Senior Patient Coordinator/Assistant Manager

Airsculpt
- Current

Bachelor of Science - Criminal Justice, Legal Studies

Clemson University

High School - undefined

Clover High School

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VICTORIA BURRLL