VICTORIA BYRA
Stroudsburg,PA
Summary
As a Front Desk Agent, I developed strong customer service, problem-solving, and organizational skills that make me an ideal candidate for the Resident Coordinator position. I’m experienced in handling resident concerns with professionalism, managing administrative tasks efficiently, and fostering a welcoming community. My ability to multitask, resolve conflicts, and ensure policies allows me to create a positive environment. I’m eager to bring this experience to your team and enhance resident satisfaction
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Agent
Camelback Resort
05.2022 - 01.2025
- Managed daily operations such as check-ins, check-outs, and record-keeping efficiently
- Provided excellent service by assisting guests with inquiries, requests, and concerns in a professional manner
- Thrived in a fast-paced environment, adjusting to different situations
- Handled guest issues and complaints with patience and problem-solving skills, ensuring a positive experience
Analytical Research Specialist
Temple Pharmacy School
10.2021 - 12.2023
- Worked when school was in session
- Worked on a project named Molecular Mechanisms of Ultra Violet Radiation Induced Melanomagenesis
- Searched ways to find the molecular mechanisms of CTLA4 expressed in Melanoma cells
- Performed qPCR to detect specific genes and cancer biomarkers
- Planned, modified and executed research techniques, procedures and tests
- Executed Western Blot to help separate proteins and glycoproteins
Lead Cashier
Calvin Klein
05.2018 - 05.2021
- Promoted products through the engagement of customers to generate sales
- Assisted customers by answering questions and fulfilling requests
- Managed phone inquiries and addressed customer questions on the sales floor
- Fostered a welcoming shopping environment for customers
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
Researcher
Drexel University Biomedical Engineering Academy
07.2018 - 08.2018
- Maintained strict safety protocols to protect staff and assets while carrying out technical procedures and research protocols
- Learned new laboratory techniques and applied expertise in carrying out enhanced experiments under supervision of senior lab members
- Analyzed and interpreted patterns and trends
Education
Doctor of Physical Therapy - Physical Therapy
Temple University
Philadelphia, PA05-2027
Bachelor of Science - Biology
Temple University
Philadelphia, PA12-2023
Skills
- Team Leadership
- Initiative-taking
- Staff training
- Problem-solving skills
- Customer service
- Teamwork and collaboration
- Cash handling
- Office organization
- Time management
Languages
English
Polish
Timeline
Hotel Front Desk Agent
Camelback Resort
05.2022 - 01.2025
Analytical Research Specialist
Temple Pharmacy School
10.2021 - 12.2023
Researcher
Drexel University Biomedical Engineering Academy
07.2018 - 08.2018
Lead Cashier
Calvin Klein
05.2018 - 05.2021
Doctor of Physical Therapy - Physical Therapy
Temple University
Bachelor of Science - Biology
Temple University
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