Victoria Carrillo
Hemet,CA
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
31
31
years of professional experience
Work History
Operations Manager
Scribe Technology
Hemet, CA
06.2015 - Current
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Supervisor
Chronicle Transcripts
Irvine, CA
01.2010 - 06.2015
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
Supervisor
MedQuist
Santa Ana, CA
01.2000 - 01.2010
- Directed and supervised team of 15 employees in daily operations.
- Collaborated with other departments to coordinate workflow processes between teams.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity to provide constructive feedback and coaching.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
Customer Service Manager
Homebase
Palm Desert, CA
07.1993 - 06.2000
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Coachella Valley High School
Thermal, CA06-1992
Skills
- Performance reporting
- Performance monitoring
- Workflow Optimization
- Customer Retention
- Customer Service
- Production
- Operations Oversight
- Cost Reduction
- Operational Efficiency
- Team Leadership
- Onboarding and Orientation
- Customer Relationship Management
- Staff retention
- Work flow planning
- Operations Monitoring
Languages
Spanish
Professional
Timeline
Operations Manager
Scribe Technology
06.2015 - Current
Supervisor
Chronicle Transcripts
01.2010 - 06.2015
Supervisor
MedQuist
01.2000 - 01.2010
Customer Service Manager
Homebase
07.1993 - 06.2000
High School Diploma -
Coachella Valley High School