Victoria Castillo
Irving,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable patient cordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Bravo Dental
Dallas
08.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
Assistant Sales Manager
Metro By T-Mobile
Irving
11.2022 - 08.2023
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Conducted daily effective sales huddles with 15-person team to focus on behaviors that would convert to sales.
Front Desk Receptionist
Rio Dental And Orthodontist
Irving
11.2020 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Calling and receiving calls to insure all insurances were verified to insure patients calm visit .
Cashier
Cashier Customer Service
Irving
03.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Rda Registration/certification - Dental Assisting
Pure Dental Assisting Academy
Irving06.2023
High School Diploma - Criminal Justice
Jack E Singley Academy
Irving, TX06.2019
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Customer Service
- Multitasking ability
- Patient Care
- Attention to Detail
- Insurance Verification
- Patient Care Coordination
- Verbal and written communication
- Scheduling
- Medical Terminology
- Patient Records Management
- Proficient in open dental, dentrix, denticon, eagle-soft
- Care Planning
- Insurance verifying
- Document filing
- Multi-Line Telephone Systems
- Spanish Fluency
Certification
- Certified registered dental assistant
- Certified cpr & nitrous
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Coordinator
Bravo Dental
08.2023 - Current
Assistant Sales Manager
Metro By T-Mobile
11.2022 - 08.2023
Front Desk Receptionist
Rio Dental And Orthodontist
11.2020 - 04.2022
Cashier
Cashier Customer Service
03.2020 - 09.2020
Rda Registration/certification - Dental Assisting
Pure Dental Assisting Academy
High School Diploma - Criminal Justice
Jack E Singley Academy