Victoria Castillo
Cypress,CA
Summary
Proven track record in customer service and time management, demonstrated at Friendly Doughnuts and Santa Ana College. Excelled in building customer relationships and efficiently managing tasks, showcasing strong work ethic and empathy. Achieved high accuracy in financial transactions, enhancing customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Cashier
Friendly Doughnuts
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Secretary
Santa Ana College
09.2019 - 12.2019
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
Education
No Degree - Art
Goldenwest College
Huntington Beach, CA06.2026
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Email Scheduling
- Email Analytics
- Social Media Marketing
- Social Media
- Content Creation
- Event Planning
- Project Management
- Graphic Design
- Social Media Design
Solo Endeavors
Tdoong events has been run by me and my team since 2021
Timeline
Cashier
Friendly Doughnuts
11.2023 - Current
Secretary
Santa Ana College
09.2019 - 12.2019
No Degree - Art
Goldenwest College
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