Victoria Cedeño
Milwaukee,WI
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
TK Mason LLC
06.2023 - Current
- Received and sorted incoming mail and packages
- Answer phones , routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
Stay at Home Mother
02.2011 - Current
- Self-Motivated
- Maintain a clean and safe environment
- Work well without supervision
- Calm under pressure
- Time Management
- Quick Learner
- Work well with others.
Administrative Assistant
Sheboygan Shorewest Realtors
01.2022 - 03.2023
- Answer Phones, forward calls and take messages
- Input all the new houses and make any changes to current houses on the market
- Input all offers and new properties in all are data sheets/ do end of month reports
- Sort any incoming mail and stamp any outgoing mail
- Effectively interact and communicate with potential sellers/buyers of the realtors.
Store Manager
TitleMax
08.2021 - 10.2021
- Received and processed cash and credit payments
- Assist in running the store and day-to-day operations
- Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts.
Course team lead
Follett (Bookstore at LTC)
12.2017 - 06.2019
- Communicate with LTC staff
- Communicate with book publishers
- Have the correct product in the store for each class
- Make sure all the correct materials for each class were listed on the LTC website under each class for the students.
Education
No Degree - Business Administration And Management
Milwaukee Area Technical College
Milwaukee, WI06.2024
Skills
- Clerical Support
- Research
- Filing
- Mail Handling
- Invoice Processing
- Reception Oversight
- Data Entry
- Office Administration
- Scheduling
- Spreadsheet Management
- Calendar Management
- Appointment Scheduling
- Documentation and Recordkeeping
- Spreadsheets
- Microsoft Word
- Office Equipment Maintenance
- Account Management
- Multi-Line Phone Systems
- Business Correspondence
- Data Management
- Mail Distribution
- Patient Scheduling
- Customer Relations
- Microsoft PowerPoint
- Conflict Mediation
- Complex Problem-Solving
- Computer Skills
- Internet Research
- Records Administration
- Multi-Line Phone Proficiency
- Office Management
Education References
- Business Management, Lakeshore Technical College, 2014, 2020
- Business Management, Milwaukee Area Technical College, 2023, Present
Key Skills Experience
- Customer service-oriented
- Cash register familiarity
- Multi-line phone knowledge
- People-oriented
- Dedicated team player
- Goal-oriented
- Reliable and dependable
- Excellent communication skills
- Cheerful and energetic
- Have 8 years plus of customer service experience
References
Susie Meyer, (920) 254-1966 Jen Dahm, (920) 892-6322
Timeline
Administrative Assistant
TK Mason LLC
06.2023 - Current
Administrative Assistant
Sheboygan Shorewest Realtors
01.2022 - 03.2023
Store Manager
TitleMax
08.2021 - 10.2021
Course team lead
Follett (Bookstore at LTC)
12.2017 - 06.2019
Stay at Home Mother
02.2011 - Current
No Degree - Business Administration And Management
Milwaukee Area Technical College
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