Victoria Cleveland
Memphis,TN
Summary
Professional Bartender with current TN ABC card and over 10 years experience in fast paced high volume venues and casual dining establishments. Committed to building customer relationships through friendly engagement and highest standards of service. Extensive knowledge of wine, beer, and spirits with diverse menu of memorized cocktail recipes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender Shift Manager
Rockhouse Live
04.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication and underage drinking
Bartender Shift Manager
Ben Yays
06.2022 - 06.2023
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money, setting up bar at beginning of shift and breaking down at end of shift.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Education
Bachelor of Science - Business Administration
University of Memphis
Memphis, TN05.2010
Skills
- Liquor, beer, and wine knowledge
- Upselling strategies
- Suggestive Selling
- Responsible Alcohol Service
- Relationship Building
- New Hire Training
- Money Handling
- Cash Register Operation
- POS System Operation
Certification
- Tennessee ABC Permit
Timeline
Bartender Shift Manager
Rockhouse Live
04.2023 - Current
Bartender Shift Manager
Ben Yays
06.2022 - 06.2023
Bachelor of Science - Business Administration
University of Memphis
- Tennessee ABC Permit
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