Victoria Coppersmith
Boonville,NC
Summary
Proven Optician with a track record of enhancing customer satisfaction at Carolina Center for Eye Care through expert optical measurements and exceptional customer service. Demonstrated ability to streamline insurance verification processes, achieving a high accuracy level in claim submissions. Skilled in both interpersonal communication and technical aspects of optical care, consistently exceeding employer expectations.
Overview
11
11
years of professional experience
Work History
Optician
Carolina Center for Eye Care
06.2024 - Current
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Educated clients on insurance policies and procedures.
- Maintained high standards of customer service by building relationships with clients.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Optician
C Distinctive
11.2019 - 05.2024
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
Warranty Administrator
Mercedes-benz Of Winston-salem
07.2013 - 01.2016
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
Education
High School Diploma -
Forbush High School
East Bend, NC05-2012
Skills
- Customer service
- Optical measurements
- Insurance verification
- Computer skills
- Excellent communication
- Insurance billing
- Retail sales
- Product upselling
- Appointment scheduling
- Active listening
Timeline
Optician
Carolina Center for Eye Care
06.2024 - Current
Optician
C Distinctive
11.2019 - 05.2024
Warranty Administrator
Mercedes-benz Of Winston-salem
07.2013 - 01.2016
High School Diploma -
Forbush High School
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