Victoria Cordon
Denver,Colorado
Summary
Restaurant culture expert and implementer with over 20 years of well rounded hospitality experience. Thriving in a multifaceted environment while cultivating valuable relationships with guests and employees.
Overview
14
14
years of professional experience
Work History
Bartender
Quality Italian
Denver, CO
03.2023 - Current
- Uphold the service and operation standards of the Quality Branded restaurant group
- Support all staff members while prioritizing guests expectations to create an elevated dining experience
- Ensure all bar prep and pars are maintained for each shift and upcoming shifts
Assistant General Manager
801 Restaurant Group
Denver, CO
05.2022 - Current
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Implemented 801 Culture with a thoughtful plan of action.
- Enhanced team engagement with daily updates and staff meetings.
- Oversaw payroll preparation and administration for staff.
- Recruited, hired, trained, developed and supervised team of 26 employees.
- Set servers schedules based on coverage requirements and employee availability.
- Analyzed performance data and identified opportunities for improvements.
Lead Bartender
801 Chophouse
Denver, CO
05.2016 - 05.2022
- Restaurant opening team member
- Established service operating procedures for the bar team.
- Managed bar inventory, seasonal cocktail menu, regulation compliance and customer relationships.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Worked with management to plan and implement special events to boost daily guest counts and revenue.
Bartender, Server, Trainer
The Capital Grille
Plano, TX Denver, CO
06.2011 - 06.2016
- Restaurant opening team member for TX location
- Supervised and trained new employees by teaching company standards, service expectations with food and beverage education
- Provided fine dining service in fast paced high volume environment
- Established roster of regular guests
- Maintained and expanded food and wine knowledge through restaurant resources and off site education
- Balanced daily registers and generated sales reports for management
- Kept daily and weekly bar prep and inventory stocked
Education
Bachelor of Science - Economics
University of North Texas
Denton, TXCertified Introductory Sommelier, Deductive Tasting Method Completed
The Court of Master Sommeliers
Skills
- Employee Growth
- Leadership
- Relationship Building
- Collaboration and Team development
- Task Management
- Health codes compliance
- Guest care and recovery
- Lifelong learner and motivator
Timeline
Bartender
Quality Italian
03.2023 - Current
Assistant General Manager
801 Restaurant Group
05.2022 - Current
Lead Bartender
801 Chophouse
05.2016 - 05.2022
Bartender, Server, Trainer
The Capital Grille
06.2011 - 06.2016
Bachelor of Science - Economics
University of North Texas
Certified Introductory Sommelier, Deductive Tasting Method Completed
The Court of Master Sommeliers