Victoria De LaGarza

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.
• Collaborated with team members to complete orders.
• Assisted other team members to achieve goals.
• Prepared products following restaurant, health, and safety standards and procedures.
• Became familiar with products to answer questions and make suggestions.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Supported great dining and meal experiences for guests.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Completed milkshakes and ice cream desserts for customers.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Documented customer orders and conveyed special requests to kitchen staff.
• Cooked batches of food according to standard recipes.
• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
• Maintained company's visual merchandise standards through general housekeeping and planograms.

As a Carhop, the physical demands were quite taxing due to the fact that you were on your feet the entire shift. Of course not to mention people's preferred means of transactions(cards and big bills of cash) are entrusted to you for a quick moment in time. It is crucial that a Carhop knows what's complete to take out and what's still being processed.

• Answered guest questions and promoted special products.
• Assisted customers in choosing menu items by providing food-complementing information.
• Balanced orders on trays weighing over 25+ lbs and delivered them to cars.
• Took over 100+ daily customer orders with 98% accuracy.
• Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase
• Maintained a positive and professional attitude to instill business confidence and promote repeat business with customers