Hi, I’m
Victoria De la Rosa
El Paso,TX
Summary
Offering excellent communication and interpersonal abilities, ready to learn and develop in this environment. Brings strong understanding of customer service principles and proficiency in digital communication tools. Known for reliable teamwork and adaptability to evolving business needs. Proven skills in communication and problem-solving.
Overview
2
years of professional experience
1
Certification
Work History
Viva Ford
BDC Agent
12.2024 - Current
Job overview
- Participated actively in ongoing training programs provided by the dealership to continuously improve skills.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Contributed to the achievement of monthly sales targets through diligent outreach efforts and effective lead nurturing.
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships.
- Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Made average of 50 outbound and inbound calls per day.
- Set up appointments with interested customers according to schedule availability.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Viva Ford
Receptionist
08.2024 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Applebee's Neighborhood Grill & Bar
Restaurant Hostess
11.2023 - 06.2024
Job overview
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
Southwest Animal Care Complex
Vet Technician Assistant
11.2023 - 05.2024
Job overview
- Improved clinic efficiency by maintaining clean and organized workspaces for the veterinary team.
- Performed laboratory tasks, such as blood draws and sample analysis, contributing to accurate diagnostics for patients.
- Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Collaborated with veterinary staff in emergency situations, providing critical support during life-saving interventions.
- Collaborated with fellow team members to provide comprehensive care for animals, resulting in improved patient outcomes.
- Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
- Supported veterinarians in conducting diagnostic tests, resulting in accurate diagnoses and effective treatment plans.
- Contributed to the well-being of animals by monitoring their conditions during recovery from surgeries and treatments.
- Maintained inventory levels of medical supplies, reducing stock shortages and ensuring timely delivery of necessary items for patient care.
- Regularly sanitized equipment and work areas following established protocols to maintain a clean clinic environment.
- Prepared animals for surgery by performing pre-operative tasks such as shaving surgical sites and administering anesthesia monitors.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Assisted veterinarians with euthanasia of animals.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Observed animals for signs of distress or illness.
- Restrained animals for examination and treatment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Maintained clean and safe animal living areas.
- Followed safety protocols for handling animals.
Great Clips Hair Salon
Receptionist
01.2023 - 11.2023
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Certification
- Occupational Safety and Health Administration (OSHA) Certification - OSHA Training Institute Education Centers.
- National Certified Veterinary Assistant (NCVA) - National Association of Veterinary Technicians in America.
Education
Franklin High School 900 Resler Dr., El Paso, Tx.
High School Diploma
06-2025
Skills
- Goal oriented
- Positive attitude
- Quick thinking
- Customer service
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Phone etiquette
- Microsoft office
- Call center experience
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
BDC Agent
Viva Ford
12.2024 - Current
Receptionist
Viva Ford
08.2024 - Current
Restaurant Hostess
Applebee's Neighborhood Grill & Bar
11.2023 - 06.2024
Vet Technician Assistant
Southwest Animal Care Complex
11.2023 - 05.2024
Receptionist
Great Clips Hair Salon
01.2023 - 11.2023
- Occupational Safety and Health Administration (OSHA) Certification - OSHA Training Institute Education Centers.
- National Certified Veterinary Assistant (NCVA) - National Association of Veterinary Technicians in America.
Franklin High School
High School Diploma
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