Victoria Denova
Pasadena
Summary
Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Lowe’s Home Improvement
Pearland
03.2021 - Current
- Supported customer service goals through friendly, knowledgeable, and solution-focused communication.
- Trained new hires on products, services, and company procedures.
- Maintained strong knowledge of rental inventory to recommend the best tools for customer projects.
Tool Rental Supervisor
Lowe’s Home Improvement
Pearland
03.2021 - Current
- Supervise daily operations of the tool rental department, ensuring equipment availability, safety compliance, and efficient service.
- Manage scheduling and shift coverage for team members to maintain smooth daily operations.
- Conduct weekly department walks to review equipment condition, organization, safety standards, and overall readiness of the rental area.
- Assist customers in selecting appropriate tools and equipment based on project needs.
- Oversee equipment inspections, maintenance scheduling, and rental documentation.
- Train and support team members on rental procedures, safety protocols, and customer service standards.
- Resolve customer concerns and ensure a positive rental experience.
Retail Sales Associate
Zumiez
Friendswood
06.2019 - 01.2020
- Assisted customers with product selection and recommendations.
- Helped improve customer satisfaction by providing attentive and personalized service.
- Maintained store organization, merchandising displays, and product availability.
Retail Sales Associate
Kohl’s
Pasadena
04.2017 - 02.2018
- Provided friendly customer service and helped customers find products.
- Processed transactions efficiently at the register.
- Promoted sales and store promotions to increase purchases.
Education
High School Diploma -
Sam Rayburn
Pasadena, TX06-2018
Skills
- Customer service
- Equipment maintenance
- Safety compliance
- Team training
- Customer relationship management (CRM)
- Scheduling coordination
Timeline
Customer Service Associate
Lowe’s Home Improvement
03.2021 - Current
Tool Rental Supervisor
Lowe’s Home Improvement
03.2021 - Current
Retail Sales Associate
Zumiez
06.2019 - 01.2020
Retail Sales Associate
Kohl’s
04.2017 - 02.2018
High School Diploma -
Sam Rayburn