Victoria Dinkins
Dallas,TX
Summary
Strategic and results-driven professional with over 11 years of experience managing complex processes, improving organizational outcomes, and collaborating with cross-functional teams to achieve goals. Adept at leveraging data, technology, and project management methodologies to deliver results in fast-paced environments. Proven ability to implement system improvements, drive stakeholder engagement, and streamline operations for efficiency.
Overview
11
11
years of professional experience
Work History
Director of Admissions
Universal Health Services
Hermitage Hall
07.2023 - 08.2024
- Directed strategic planning initiatives to optimize service delivery, leading to a 15% increase in admissions efficiency
- Streamlined operational workflows by implementing policy updates and leveraging technology for intake tracking
- Managed departmental budgets and maintained compliance with regulatory standards, ensuring financial accountability
- Built cross-functional partnerships with stakeholders to enhance service quality and align with organizational goals
Referral Specialist
Universal Health Services
KidLink
01.2023 - 07.2023
- Enhanced customer satisfaction by coordinating referrals and authorizations, using CRM software to track 100+ referrals monthly
- Acted as a liaison between healthcare providers and clients, ensuring seamless communication and service delivery
- Analyzed referral data to identify trends and improve system workflows, reducing response times by 20%
Hospice Medical Social Worker
Amedisys Inc.
03.2022 - 01.2023
- Utilized case management software to track client needs and deliver timely services, reducing service delays by 30%
- Led process improvement initiatives, including the organization of monthly staffing meetings to optimize team performance
- Collaborated with interdisciplinary teams to align service delivery with patient goals, utilizing digital platforms for communication
Psychiatric/Forensic Social Worker
Middle TN Mental Health Institute
10.2016 - 11.2021
- Spearheaded the development of individualized care plans, using analytics tools to track 800+ discharges annually
- Initiated and led the development of the DAAC program, empowering over 500 clients and staff with culturally responsive care practices
- Mentored Master of Social Work interns, improving clinical documentation processes and operational efficiency
Intellectual Disability Case Manager – Team Lead
AltaPointe Health Systems
01.2014 - 01.2016
- Supervised and coached a team of five, achieving a 20% improvement in client service outcomes
- Conducted data-driven assessments to improve resource allocation and enhance service delivery for 50+ clients
- Integrated technology solutions for scheduling and reporting, reducing administrative workloads by 25%
Education
Master of Science - Social Work
Troy University
Troy, AL10-2016
Bachelor of Science - Psychology
Troy University
Troy, AL05-2013
Skills
- Salesforce
- HubSpot
- Excel
- Google Analytics
- HIPAA-compliant software
- Reporting and analytics
- Cross-functional collaboration
- Collaborative Problem-solving
- Innovative solutions
- Diversity advocacy
- Budget administration
- Interviewing techniques
- Compliance monitoring
- Integrity and trustworthiness
- Cross-functional teamwork
- Written communication
- Strategic planning
Accomplishments
- Process Optimization: Redesigned departmental workflows, achieving a 30% improvement in efficiency.
- Leadership: Launched a diversity-focused initiative, benefiting 500+ stakeholders, and increasing employee engagement.
- Cross-Functional Collaboration: Partnered with internal and external stakeholders to streamline referral systems, cutting average response time by 20%.
Timeline
Director of Admissions
Universal Health Services
07.2023 - 08.2024
Referral Specialist
Universal Health Services
01.2023 - 07.2023
Hospice Medical Social Worker
Amedisys Inc.
03.2022 - 01.2023
Psychiatric/Forensic Social Worker
Middle TN Mental Health Institute
10.2016 - 11.2021
Intellectual Disability Case Manager – Team Lead
AltaPointe Health Systems
01.2014 - 01.2016
Master of Science - Social Work
Troy University
Bachelor of Science - Psychology
Troy University
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