Victoria Barford
Georgetown,DE
Summary
Accomplished Business Operations and Sales Manager with a proven track record at M&T Bank, enhancing operational efficiency and fostering strategic partnerships. Expert in process improvement, project management, and leading high-performing teams. Excelled in change management and budgeting, driving growth and achieving targets through excellent communication and organizational skills.
Overview
19
19
years of professional experience
Work History
Business Operations Manager III & II
M&T Bank
02.2021 - Current
- Analyze business processes to identify operational efficiencies and streamline workflow through the implementation of process improvements.
- Oversee financial expense management, ensuring accurate forecasting, budgeting, and reporting to support informed decision making.
- Ensure compliance with industry regulations.
- Develop strategic partnerships with stakeholders, fostering collaboration and driving growth through effective communication and objectives.
- Lead change initiatives to drive organizational transformation and cost-saving measures, reducing operational expenses without sacrificing employee morale, quality or productivity levels.
- Develop a strong company culture focused on employee engagement, collaboration, and continuous learning/development opportunities.
- Create financial dashboards to provide insights into key performance indicators and risks.
- Actively contribute to the implementation of new technology platforms and process automation aimed at enhancing the overall customer and employee experience.
Branch Manager
M&T Bank
12.2017 - 02.2021
- Effectively managed Branch operations and collaborated with partners to cross-sell products increasing overall revenue for the Bank while meetings internal and regulatory auditing requirements.
- Developed strong client relationships, resulting in increased customer satisfaction and loyalty by providing tailored financial solutions and personalized banking services.
District Sales Manager
Bare Minerals
01.2013 - 08.2017
- Collaborated closely with other district managers to share best practices and drive organizational success.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
General Store Manager
Ulta Beauty
02.2011 - 01.2013
- Increased customer satisfaction and met sales goals through exceptional service and a well-trained staff while managing inventory, staffing, cash control and store operations.
Assistant Sales Manager
Victoria's Secret
07.2007 - 02.2011
- Exceeded sales targets by ensuring sales team was trained on product knowledge, enhancing their ability to sell confidently and maintained high levels of customer satisfaction while ensuring merchandising was compelling.
Department Manager
Neiman Marcus
06.2005 - 07.2007
- Managed inventory, increased sales results by implementing compelling merchandise displays and sales training of team
Education
BBA - Business Administration And Management
Western Illinois University
Macomb, IL05.2005
Skills
- Project Planning/Management
- Process Improvement & Implementation
- Results Driven Leader
- Solution Oriented & Strategic Planner
- Excellent Communication & Organizational Skills
- Lead Change Management
- Budgeting Planning/Expense Management
- Manage Risk
- Proficient in Microsoft Office, Microsoft Teams and various collaboration platforms
Timeline
Business Operations Manager III & II
M&T Bank
02.2021 - Current
Branch Manager
M&T Bank
12.2017 - 02.2021
District Sales Manager
Bare Minerals
01.2013 - 08.2017
General Store Manager
Ulta Beauty
02.2011 - 01.2013
Assistant Sales Manager
Victoria's Secret
07.2007 - 02.2011
Department Manager
Neiman Marcus
06.2005 - 07.2007
BBA - Business Administration And Management
Western Illinois University