Victoria Ellis
Red Bluff,CA
Summary
Driven Manager with a proven track record at Java Detour, adept in Team Leadership and Business Administration. Excelled in enhancing customer satisfaction, resolving staff conflicts, and spearheading a seamless transition to remote work. Mentored junior staff, fostering future leaders, and developed a risk management plan, ensuring operational continuity and efficiency.
Overview
17
17
years of professional experience
Work History
Manager
Java Detour
Red Bluff, CA
03.2007 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Education
HS Diploma - General Education
Red Bluff High School
Red Bluff, CA06.2005
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Sales management
- Workforce Management
- Performance Evaluations
- Budget Control
Timeline
Manager
Java Detour
03.2007 - Current
HS Diploma - General Education
Red Bluff High School