Victoria Falcon
Teller
El Campo,TX
Summary
Trustworthy banking professional with a strong work ethic and proven expertise in cash handling and customer relationship building. At The First State Bank, I enhanced customer satisfaction through efficient transaction processing and conflict resolution, while maintaining compliance with banking regulations. Committed to fostering teamwork and delivering exceptional service in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Teller
The First State Bank
El Campo, TX
08.2012 - Current
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Teller
International Bank of Commerce
El Campo , TX
12.2010 - 12.2011
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Education
No Degree - Accounting
Wharton County Junior College
Wharton, TX 05.2001 -
High School Diploma -
El Campo High School
El Campo, TX 05.2001 -
Skills
Cash handling
Customer relationship building
Cash handling and management
Financial advising
Strong work ethic
Transaction processing accuracy
Professionalism and courtesy
Conflict resolution techniques
Fraud detection proficiency
Financial software
Compliance, banking laws, and regulations
Timeline
Teller
The First State Bank
08.2012 - Current
Teller
International Bank of Commerce
12.2010 - 12.2011
No Degree - Accounting
Wharton County Junior College
05.2001 -
High School Diploma -
El Campo High School
05.2001 -