Victoria Feasel
Emmett,ID
Summary
Proactive assistant manager with a strong focus on stress management and team leadership. Expertise in scheduling, inventory control, and customer service ensures efficient operations and high-quality service delivery.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Assistant Manager
Dutch Bros
Emmett, Idaho
04.2024 - Current
- Resolved customer complaints promptly, ensuring customer satisfaction and preserving brand reputation.
- Trained new staff on company policies and customer service standards, improving team readiness and customer interactions.
- Assisted in scheduling shifts to ensure adequate staffing during peak hours.
- Managed inventory levels and coordinated supply orders for optimal stock availability.
- Developed inventory tracking system and streamlined supply orders, enhancing stock management efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained new staff on company policies and customer service standards.
Physical Therapy Technician
Mountain land physical therapy
Emmett, Idaho
04.2024 - 09.2024
- Assisted physical therapists in administering treatment plans for diverse patient needs.
- Prepared and maintained therapy equipment for effective patient sessions.
- Ensured cleanliness and organization of treatment areas to promote safety.
- Supported scheduling appointments and managing patient records accurately.
- Applied hot packs, cold packs and electrical stimulation according to therapist instructions.
- Performed administrative duties such as scheduling appointments, maintaining records, and ordering supplies.
- Communicated effectively with therapists about patient needs throughout the course of their care.
Waitress
Blue Ribbon Cafe & Bakery
Emmett, Idaho
02.2019 - 07.2024
- Provided attentive service to customers in a fast-paced café environment.
- Managed multiple tables efficiently during busy shifts at the bakery.
- Prepared and served food and beverages according to café standards.
- Handled cash transactions accurately at the point of sale system.
- Maintained cleanliness and organization of dining and service areas.
- Resolved customer concerns with professionalism and care throughout shifts.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
High School Diploma -
Emmett High
Emmett, ID05-2022
Skills
- Inventory management
- Patient assessment
- Equipment maintenance
- Record management
- Schedule coordination
- Customer service
- Team leadership
- Decision-making
- Multitasking and organization
- Conflict resolution
Certification
- Food handler certification
Timeline
Assistant Manager
Dutch Bros
04.2024 - Current
Physical Therapy Technician
Mountain land physical therapy
04.2024 - 09.2024
Waitress
Blue Ribbon Cafe & Bakery
02.2019 - 07.2024
High School Diploma -
Emmett High