Victoria Featherstone
East Liverpool
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
2006
2006
years of post-secondary education
Work History
Server
Diamond Bar and Grill
East Liverpool
07.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and answered questions about ingredients.
- Took accurate orders and communicated them to kitchen staff efficiently.
- Maintained cleanliness and organization of dining area during service hours.
- Collaborated with team members to ensure smooth table turnover and guest satisfaction.
- Handled cash and processed payments accurately at the end of each shift.
- Restocked supplies and ensured proper inventory levels for daily operations.
- Adhered to health and safety regulations while serving food and beverages.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Package Handler
Amazon
Imperial
11.2024 - 05.2025
- Sorted packages for efficient distribution to delivery stations.
- Operated machinery to move and process parcels safely.
- Collaborated with team members to maintain workflow efficiency.
- Adhered to safety protocols while handling materials and equipment.
- Loaded and unloaded items from delivery trucks accurately.
- Conducted quality checks on packages before shipping.
- Maintained cleanliness and organization of work area continuously.
- Assisted in training new package handlers on operational procedures.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Stacked boxes onto pallets in an efficient manner.
- Inspected packages for damages or defects and recorded any issues found.
- Maintained a clean work environment by removing debris from the loading dock area.
- Labeled parcels accurately according to company guidelines.
- Loaded completed orders on pallets according to delivery numbers.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Picked products using RF scanner to fill orders.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Logged packaging activities and filed reports in company databases.
- Followed company policies and procedures for secure package handling.
- Participated in regular safety meetings and training sessions.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Assisted in inventory management and stock replenishment activities.
- Managed time efficiently to meet or exceed productivity targets.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Operated material handling equipment safely to move heavy packages.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Business Owner
Liquid coils vape shop
East Liverpool
09.2020 - 05.2023
- Managed daily operations of a local vape shop, ensuring smooth workflow.
- Trained staff on product knowledge and customer service techniques.
- Handled inventory management, including ordering and restocking supplies.
- Developed marketing strategies to promote new products and increase foot traffic.
- Provided exceptional customer support, addressing inquiries and resolving issues.
- Oversaw financial transactions and maintained accurate sales records.
- Implemented health and safety protocols to ensure a safe environment for customers.
- Collaborated with suppliers to negotiate favorable terms for product purchases.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained, and supervised employees.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Conferred with customers to understand needs and finalize purchase orders.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Kept up-to-date on regulatory changes affecting business operations.
- Resolved conflicts between employees or customers in a timely manner.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Scheduled maintenance activities for equipment used by the business.
- Conducted regular meetings with employees to review progress towards company goals.
- Managed inventory levels to meet customer demand while minimizing costs.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Updated website content regularly according to current trends within target markets.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Identified and recruited staff members, including managers and sales personnel.
- Improved company's quality and productivity by streamlining systems and processes.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Investigated new technologies that could improve efficiency within the organization.
- Conducted market research to identify new opportunities for growth.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented campaigns and promotions to help with developing goods and services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
Central Valley
Monaca, PASkills
- Customer service
- Menu knowledge
- POS operation
- Inventory management
- Order accuracy
- Team collaboration
- Time management
- Workflow efficiency
- Problem solving
- Effective communication
- Training staff
- Conflict resolution
- Cash handling
- Shift management
- Point of sale (POS) system operations
- Bill computation
- Ordering procedures
- Food safety
- Customer feedback management
- Performance improvement
- Food safety practices
- Table resetting
- Service prioritization
- Cleanliness standards
- Dining area maintenance
- Positive and professional
- Table setting knowledge
- Food running
- Menu design
- High volume dining
- Item promotion
- Check payment processing
- Suggestive selling
- Supply restocking
- Guest relations management
- Positive guest interactions
- Point-of-sale system
- Hospitality service expertise
- Professional appearance
- Beverage preparation
- Table bussing
- Food and beverage pairings
- Price memorization
- Dining crew workflow optimization
- Guest seating
- Buffet setup and takedown
- Order delivery practices
- Food safety oversight
- Take-out service
- Table setting arrangements
- Food inspection
- Point of sale operation
- Task prioritization
- Guest engagement
- Dining customer service
- Menu item recommendation
- Order management
- Table setting
- Daily specials memorization
- Food station setup
- Regulatory compliance
- Effective customer upselling
- Safe food handling
- Menu memorization
- Exceptional customer service
- Strong work ethic
- Upselling techniques
Languages
English
Elementary
Timeline
Server
Diamond Bar and Grill
07.2025 - Current
Package Handler
Amazon
11.2024 - 05.2025
Business Owner
Liquid coils vape shop
09.2020 - 05.2023
Central Valley