Victoria Galvan
San Antonio
Summary
Dynamic and results-driven professional with extensive experience in training and mentoring at Raising Cane's Restaurants. Proven ability to enhance team performance through effective communication and policy enforcement. Skilled in safe handling procedures and committed to fostering a culture of safety and compliance, ensuring exceptional service delivery in fast-paced environments.
Hospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Trainer
Bubba's 33
03.2023 - Current
- Assisted in onboarding new servers, providing training on menu items and service standards.
- Collaborated with team members to enhance customer experience through effective communication.
- Supported management by ensuring compliance with health and safety regulations.
- Demonstrated proper food handling techniques to maintain quality and safety standards.
- Adapted quickly to changing environments, ensuring seamless service during peak hours.
Certified Trainer
Raising Cane's Restaurants
09.2021 - 12.2022
- Developed and delivered training programs on industry best practices and compliance standards.
- Assessed trainee performance to enhance learning outcomes and skill retention.
- Facilitated workshops utilizing interactive methods to engage participants effectively.
- Collaborated with management to identify training needs and align programs with business goals.
- Maintained organization of documents, materials, and equipment.
Lifeguard
SeaWorld Aquatica
03.2021 - 09.2022
- Monitored pool area to ensure safety and compliance with regulations.
- Responded promptly to emergency situations, providing first aid and rescue assistance.
- Conducted regular safety drills to enhance team preparedness and response times.
- Educated patrons on pool rules and safe swimming practices for improved awareness.
- Mentored junior lifeguards, fostering skills in emergency response and customer service.
- Maintained accurate records of incidents, ensuring thorough documentation for reviews.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
High School Diploma -
Southwest High School
San Antonio, TX06-2023
Skills
- Effective time management
- Team member training
- Safe handling procedures
- Policy enforcement
- Exceptional communication
- Employee mentoring
Certification
- CPR Certified, American Heart Association, 5/28/2025- 5/2027
Timeline
Server Trainer
Bubba's 33
03.2023 - Current
Certified Trainer
Raising Cane's Restaurants
09.2021 - 12.2022
Lifeguard
SeaWorld Aquatica
03.2021 - 09.2022
High School Diploma -
Southwest High School
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