Victoria Galvan
San Antonio
Summary
A professional in the hospitality industry, known for delivering exceptional training and support to enhance team performance. Expertise in creating and implementing training programs, improving service standards, and fostering a collaborative environment. Strong interpersonal skills, adaptability, and a results-driven approach ensure high satisfaction and operational excellence.
Overview
5
5
years of professional experience
Work History
Server Trainer
Bubba's 33
03.2023 - Current
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Certified Trainer
Raising Cane's Chicken Fingers
05.2022 - 09.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Monitored participant workflow and behaviors throughout the training process.
- Developed and executed performance management programs to increase employee engagement and productivity.
Lifeguard
SeaWorld Aquatica
04.2021 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
Associate of Applied Science - Radiography Technologist
St. Philip's College
San Antonio, TX06-2027
High School Diploma -
Southwest High School
San Antonio, TX06-2023
Skills
- Effective time management
- Safe food handling
- Exceptional communication
- Training expertise
- Strong leadership
Timeline
Server Trainer
Bubba's 33
03.2023 - Current
Certified Trainer
Raising Cane's Chicken Fingers
05.2022 - 09.2023
Lifeguard
SeaWorld Aquatica
04.2021 - 08.2022
Associate of Applied Science - Radiography Technologist
St. Philip's College
High School Diploma -
Southwest High School