Open To Work
Victoria Galvez
Server / Bartender
Raymore,MO
Summary
Dynamic individual with experience in customer service both in office and restaurant settings. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, composure, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Server
New Theater & Restaurant
Overland Park
09.2022 - Current
- Promoted to server after one year of service, reflecting dedication and strong performance.
- Executed opening and closing duties, including setting up dining area and restocking supplies to ensure smooth operations.
- Trained new servers on menu items and service protocols, enhancing team knowledge and service quality.
- Delivered exceptional service to guests in a fast-paced dining environment.
- Managed customer orders efficiently using POS system for accurate billing.
Bartender
New Theater & Restaurant
Overland Park
09.2023 - Current
- Explored bartending opportunities and excelled in the role at my current company.
- Mixed cocktails and beverages tailored to diverse customer preferences, enhancing guest satisfaction.
- Maintained cleanliness and organization of bar area during shifts.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Cultivated strong working relationships with colleagues through effective communication and collaboration.
Claims Coordinator
Phoenix Renovation & Restoration
Overland Park
01.2017 - 06.2022
- Progressed from data entry to claims coordinator, supporting cross-training in accounting, customer service, and technical support roles.
- Proficient in CRM databases, Microsoft Business Apps, and troubleshooting with third party contractors, vendors, and insurance companies
- Contributed to development and implementation of new processes company-wide.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints and provided accurate information to enhance customer satisfaction.
- Analyzed financial activities of department to share budgetary input with managers.
Education
Associate of Arts -
JCCC
Overland Park, KS 08.2022 - 03.2024
Skills
- Building Customer Relationships and Loyalty
- Composure with high stress/volume events
- CRM management
- Inventory Management
- Safety and Cleanliness Standards
- Attention to Detail
- Excellent Written and Verbal Communication
- Conflict resolution
- Computer / Phone Proficiency
- Microsoft Office
- Data entry
- File management
- Calendar management
- Security Practices
- Adobe programs proficiency
Timeline
Bartender
New Theater & Restaurant
09.2023 - Current
Server
New Theater & Restaurant
09.2022 - Current
Associate of Arts -
JCCC
08.2022 - 03.2024
Claims Coordinator
Phoenix Renovation & Restoration
01.2017 - 06.2022