Victoria Garcia
El Paso,TX
Summary
Hardworking recptioness brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
19
19
years of professional experience
Work History
Front Desk Medical Receptionist
Therapy Center Of El Paso
10.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Processed medical insurance claims and payments.
- Insurance: verify insurance information, submit for authorization, follow up on pending claims
Billing Specialist
Arch Light Billing
01.2022 - 09.2022
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Medical Billing
Progressive Billing
11.2021 - 12.2021
- Externship at Progressive Billing Medical Billing
- Worked with Medisoft Program and Drop Box Program
- Input patients' demographics.
Retail Sales Rep Floor Associate
AAFES
10.2019 - 05.2020
- Greeted and helped customers find items in the store
- Replenished floor stock and processed shipments
- Ensured cleanliness of work area and aisles
- Shared promotions with guests.
Cashier
AAFES SHOPPET
01.2019 - 05.2019
- Handled cash register transactions
- Balanced cash drawer
- Demonstrated professional telephone etiquette
- Resolved customer disputes
- Stocked products on shelves and in storage.
Retail in-store product demonstrators
Sam's (advantage solution)
01.2017 - 05.2017
- Provided customer service and product information
- Controlled product promotion and featured products
- Prepared featured products for sampling.
Home Health Provider
01.2014 - 10.2014
- Supported patient by providing housekeeping and laundry services, shopping, preparing meals, and running errands
- Assisted with personal care and exercises
- Helped with mobility.
Cashier
Marshalls
10.2004 - 05.2005
- Greeted customers and collected payments
- Scanned goods and ensured accurate pricing
- Resolved customer complaints and provided information.
Education
Medical Billing and Coding -
Southern Careers Institute
Brownsville, TX12.2020
GEDCertification -
David l. Carrasco Job Corps
El Paso, TX01.2004
High School -
Coronado High School
El Paso, TX01.2003
Skills
- Payment Collection
- Front Desk Operations
- Telephone Etiquette
- Medical Billing
- Appointment Scheduling
- Insurance Claims
- EMR / EHR
- Medical terminology
- Insurance Verification
- HIPAA/Patient confidentiality
- Microsoft Office systems (Word, Excel, Office)
- Medical billing and coding software
- Medicare, Medicaid
Summary Of Qualification
- Comprehension and upholding of patient confidentiality laws through HIPAA compliance.
- Customer service skills when interacting with patients and their family members.
- Ability to do teamwork and delegate tasks.
- Understanding of medical terminology that commonly appears on medical claims.
- Familiarity with ICD-10 and CPT coding
Timeline
Front Desk Medical Receptionist
Therapy Center Of El Paso
10.2022 - Current
Billing Specialist
Arch Light Billing
01.2022 - 09.2022
Medical Billing
Progressive Billing
11.2021 - 12.2021
Retail Sales Rep Floor Associate
AAFES
10.2019 - 05.2020
Cashier
AAFES SHOPPET
01.2019 - 05.2019
Retail in-store product demonstrators
Sam's (advantage solution)
01.2017 - 05.2017
Home Health Provider
01.2014 - 10.2014
Cashier
Marshalls
10.2004 - 05.2005
Medical Billing and Coding -
Southern Careers Institute
GEDCertification -
David l. Carrasco Job Corps
High School -
Coronado High School
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