Victoria Gastelum
Tempe,AZ
Summary
Driven professional with extensive experience in customer service and operations management at Parachute Home. Proven ability to enhance customer satisfaction through effective complaint resolution and team collaboration, plus maintains client rapport. Skilled in multitasking and consistently ensuring smooth store operations while training and mentoring staff for success.
Overview
10
10
years of professional experience
Work History
Full-Time Keyholder
Parachute Home
Scottsdale, AZ
08.2021 - 04.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Maintained an organized store through upkeep of Parachute’s visual standards and cleaning tasks.
Customer Service Cashier
Whole Foods Market Inc
Phoenix, AZ
10.2016 - 08.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Server
Sauce Pizza and Wine
Scottsdale, AZ
10.2015 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and worked with BOH on expo line.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Coordinator
European Wax Center
Scottsdale
08.2015 - 10.2015
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Maintained an organized store through upkeep of Parachute’s visual standards and cleaning tasks.
Education
TV And Film Production Diploma - TV And Film Production
Alpha Pacific Institute
Phoenix, AZ05.2010
High School Diploma -
Coronado High School
Scottsdale, AZ05.2009
Skills
- Training and mentoring
- Customer service management
- Task delegation
- Opening and closing coordination
- Multitasking and prioritizing
- Adaptability
Timeline
Full-Time Keyholder
Parachute Home
08.2021 - 04.2025
Customer Service Cashier
Whole Foods Market Inc
10.2016 - 08.2021
Server
Sauce Pizza and Wine
10.2015 - 08.2016
Front Desk Coordinator
European Wax Center
08.2015 - 10.2015
TV And Film Production Diploma - TV And Film Production
Alpha Pacific Institute
High School Diploma -
Coronado High School