- Youth Development Programs
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
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- Volunteering
Victoria Gibson
East Palo Alto,CA
Summary
Dynamic Customer Service Representative with a proven track record at Pharmedix, excelling in complaint handling and order processing. Leveraged critical thinking and active listening to enhance customer satisfaction, resulting in increased loyalty. Trained new staff, fostering team development and improving service delivery standards in a high-pressure environment.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Pharmedix
03.2006 - 12.2024
- Resolved customer inquiries efficiently, ensuring high satisfaction and timely issue resolution.
- Managed complex order processing using CRM software to streamline workflow and enhance accuracy.
- Collaborated with cross-functional teams to improve customer service protocols and reduce response times.
- Trained new staff on company policies, enhancing team performance and service delivery standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Menlo Atherton High School
Atherton, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Microsoft outlook
- Order processing
- Product knowledge
- Team development
- Administrative support
- Filing
- Order fulfillment
Interests
Timeline
Customer Service Representative
Pharmedix
03.2006 - 12.2024
High School Diploma -
Menlo Atherton High School