Summary
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Victoria Glatz

Knoxville,TN

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Service Associate

The Puppy Store
Knoxville , TN
05.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Education

High School Diploma -

P/v Moore High School
Central Square, NY
05.1995

Skills

  • Call Documentation
  • Efficient and Detail-Oriented
  • MS Office Proficiency
  • Building Customer Trust and Loyalty
  • POS Systems and Ordering Platforms

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Associate

The Puppy Store
05.2022 - Current

High School Diploma -

P/v Moore High School

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Victoria Glatz