Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Grazioso

Horseheads

Summary

Proven Housing Case Manager with a track record of enhancing client housing stability and self-sufficiency through strategic partnerships and effective case management at Catholic Charities. Excelled in client advocacy and problem-solving, significantly improving program outcomes. Skilled in supportive counseling and community resource navigation, fostering teamwork and collaboration for client success.

Overview

7
7
years of professional experience

Work History

Housing Case Manager

Catholic Charities
10.2021 - Current
  • Built strong relationships with local landlords to increase available housing options for clients in need.
  • Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
  • Enhanced client self-sufficiency through the coordination of relevant community resources and services.
  • Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
  • Improved client housing stability by developing individualized case management plans and providing ongoing support.
  • Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
  • Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
  • Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
  • Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success. Advocate for clients facing different housing concerns.
  • Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
  • Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
  • Provide assistance to client is learning medication management skills.


Transitional Housing Operations Specialist

Operation Stand Down Tennessee
10.2018 - 05.2020
  • Assessed and evaluated potential transitional housing client's for admission.
  • Responsible for client admissions and coordination with their new housing case manager.
  • Provided applicants with other housing resources, and referral's if needs could not be met by this organization.
  • Collaborated with the local Veteran Affairs regarding veteran referrals.
  • Quarterly provided program presentations at the local VA to veterans who were hospitalized for mental health treatment/drug or alcohol treatment. Provided an opportunity for potential clients to learn more about the housing program, and its requirements.
  • Filled in as a housing case manager for difficult individuals.
  • Assisted housing case managers in Crisis situations.
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted client satisfaction, addressing client concerns in a timely and professional manner.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.


Housing Case Manager

Catholic Charities
08.2017 - 08.2018
  • Built strong relationships with local landlords to increase available housing options for clients in need.
  • Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
  • Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
  • Enhanced client self-sufficiency through the coordination of relevant community resources and services.
  • Assist Clients with medication management skills by educating on filling medication tray, obtaining refills, and advocating their medication concerns with their providers.
  • Work with each individual to develop appropriate treatment plan goals.
  • Improved client housing stability by developing individualized case management plans and providing ongoing support.
  • Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
  • Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
  • Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
  • Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.

Education

Associate of Science - Sociology

State University of New York At Cortland
Cortland, NY
05.2017

Associate of Science - Early Childhood Education

Tompkins Cortland Community College
Dryden, NY
05.2014

Skills

    Client Advocacy

    Multicultural Sensitivity

    Policy Knowledge

    Supportive Counseling

    Housing Assessment

    Maintaining confidentiality

    Mental Health Assessment

    Behavioral support

    Community Resource Navigation

    Trauma-informed care

    Teamwork and Collaboration

    Problem-Solving

    Time Management

Timeline

Housing Case Manager

Catholic Charities
10.2021 - Current

Transitional Housing Operations Specialist

Operation Stand Down Tennessee
10.2018 - 05.2020

Housing Case Manager

Catholic Charities
08.2017 - 08.2018

Associate of Science - Sociology

State University of New York At Cortland

Associate of Science - Early Childhood Education

Tompkins Cortland Community College

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Victoria Grazioso