Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Victoria Green

Raleigh

Summary

Customer-focused professional with experience in hospitality, retail, and team leadership. Proven ability to build relationships, resolve customer concerns, and thrive in fast paced environments. Seeking to leverage strong communication, sales, and organizational skills in a Leasing Consultant role.

Overview

3
3
years of professional experience

Work History

Server

Texas Roadhouse
Holly Springs, NC
02.2026 - Current
  • Provided exceptional customer service to enhance dining experiences and ensure guest satisfaction.
  • Upsold menu items and daily specials to increase sales revenue through effective communication techniques.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Shift Supervisor

Starbucks
Cary, NC
03.2023 - 12.2025
  • Supervised daily operations to ensure efficient workflow and customer satisfaction.
  • Implemented scheduling strategies to optimize staff coverage during peak hours.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Education

Bachelor of Arts - Communications

Arizona State University
Tempe, AZ

Front Desk Administration Training
Raleigh, NC
06-2022

Skills

  • Customer Service
  • Sales and Customer Engagement
  • Relationship Building
  • Team Leadership
  • Organization and Multitasking

Accomplishments

  • Partner of the Quarter - Starbucks Coffee Company

Recognized for exceptional customer service, teamwork. leadership, and overall job performance.

Timeline

Server

Texas Roadhouse
02.2026 - Current

Shift Supervisor

Starbucks
03.2023 - 12.2025

Bachelor of Arts - Communications

Arizona State University

Front Desk Administration Training