VICTORIA GREY
Trenton
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales at Mattress Firm. Proven ability to educate customers and enhance their purchasing experience. Skilled in upselling and product education, complemented by strong communication and leadership abilities. Committed to delivering exceptional service and fostering customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sleep Expert
Mattress Firm
Henderson
03.2024 - 07.2025
- Greeted customers, introduced sleep assessment tools, and guided them through mattress selection.
- Educated customers on product features and how they support better sleep.
- Ensured customers left confident and satisfied with their purchase.
Customer Service Representative
Conduent
Henderson
02.2023 - 03.2024
- Resolved Apple customer account issues and device problems.
- Provided support for software, locked accounts, and security concerns.
- Delivered excellent service in a high-volume call center environment.
Line Operator / Assembly Line Worker
Revlon Distribution Center
Oxford
04.2020 - 02.2023
- Maintained production line flow, checked machine functionality, and followed quality protocols.
- Collaborated with team members to meet daily production targets.
- Handled packaging, labeling, and assembly tasks.
Department Manager / Electronics Sales Associate
Walmart
Hamilton
10.2019 - 03.2020
- Supervised employees, assigned tasks, and maintained organized departments.
- Assisted customers with electronics purchases and resolved concerns.
- Handled inventory, merchandising, and daily operations.
Mobile Expert
OSL Retail Services
Hamilton
01.2018 - 10.2019
- Advised customers on Verizon, AT&T;, and Sprint phone plans.
- Upsold accessories and services, processed payments, and activated devices.
- Ensured customers understood contracts and left fully prepared.
Sales Associate
Party City
Hamilton
10.2017 - 01.2018
- Managed balloon orders, answered calls, and assisted with purchases and returns.
- Maintained clean displays and a welcoming front-of-store area.
Cashier
Kohl's
Trenton
08.2017 - 12.2017
- Operated register, processed payments, and assisted customers.
- Handled returns, complaints, and supported sales floor as needed.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ01.2009
Skills
- Customer Service & Sales
- POS Systems & Cash Handling
- Upselling & Product Education
- Team Collaboration & Leadership
- Inventory Control & Merchandising
- Microsoft Word & Computer Savvy
- Device Support & Troubleshooting
- Strong Communication & Reliability
- Customer Service Excellence
- Typing & Computer Proficiency
- Warehouse & Inventory Skills
- Strong Leadership & Management
- Creative Problem-Solving
- Works Well with Children & Groups
- Reliable and Dependable
Timeline
Sleep Expert
Mattress Firm
03.2024 - 07.2025
Customer Service Representative
Conduent
02.2023 - 03.2024
Line Operator / Assembly Line Worker
Revlon Distribution Center
04.2020 - 02.2023
Department Manager / Electronics Sales Associate
Walmart
10.2019 - 03.2020
Mobile Expert
OSL Retail Services
01.2018 - 10.2019
Sales Associate
Party City
10.2017 - 01.2018
Cashier
Kohl's
08.2017 - 12.2017
High School Diploma -
Trenton Central High School
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