Victoria Guerrero
Gilroy,CA
Summary
Dynamic Sales Associate with a proven track record at New Balance Factory Store, excelling in customer service and teamwork. Achieved monthly sales targets through effective upselling techniques and exceptional interpersonal skills. Known for fostering customer loyalty and maintaining high standards in cash handling and store presentation.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
1
1
year of professional experience
Work History
Sales Associate
New Balance Factory Store
Gilroy
11.2024 - Current
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained visual merchandising standards to ensure appealing product displays.
- Processed transactions efficiently using POS systems to streamline checkout operations.
- Collaborated with team members to achieve sales goals and improve store performance.
- Handled inventory management tasks, including stock replenishment and organization of merchandise.
- Resolved customer inquiries and concerns promptly to maintain satisfaction and loyalty.
- Participated in training new associates on sales techniques and store policies for improved teamwork.
- Monitored store cleanliness and safety protocols to create a welcoming environment for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to achieve monthly sales targets.
Education
High School Diploma -
Gilroy High
Gilroy, CA2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
- Friendly and outgoing
- Upselling and cross selling
- Exceeds sales goals
- Reading comprehension skills
- Cash register operation
- Money handling
- Multi-tasking strength
Timeline
Sales Associate
New Balance Factory Store
11.2024 - Current
High School Diploma -
Gilroy High