Victoria Gutierrez
Denver,Colorado
Summary
Organized Sales Information Specialist proven history of outstanding communication, collaboration and leadership. Quickly building rapport with coworkers and assesses situations to foster seamless workflow. Dedicated in improving working skills in an environment where I am challenged and fosters opportunities for advancement.
Overview
15
15
years of professional experience
Work History
Sales Information Representative
Regional Transportation District
09.2022 - Current
- Manage Lost and Found inventory, database, telephone and email inquiries
- Handle inventory, customer's emails through Salesforce
- Answer questions, addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organize, maintain and update information in computer databases.
- Welcome customers with friendly greeting, answer general questions, gather nature of visit and direct to specific offices.
- Handle assignments independently with good judgement and critical thinking skills.
Bilingual Information Specialist
Regional Transportation District
09.2019 - 09.2022
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor
- Documented conversations with customers to track requests, problems and solutions
- Asked probing questions to determine service needs and accurately input information in SalesForce
- Assisted customer with daily route information, complaints and any question about RTD services.
- Investigated issues with buses and trains using Maximus, TIES, Mobile ITCS to better assist the customer
Secretary
Denver Public Schools
08.2017 - 09.2019
- Maintained organized filing system of paper and electronic documents.
- Supported team members with stocked supplies and well-maintained office equipment
- Maintained office safety by screening visitors, updating logs and issuing temporary passes
- Coordinated communications, taking calls, responding to emails and interfacing with parents
- Assisted students with health or behavioral concerns
- Resolved various situations to cultivate strong student and parent relationships
Customer Service Representative
Istonish
03.2016 - 09.2017
- Rehearse scripted material for Companies; Comcast, Time Warner/ Spectrum. To inform customers of the terms and conditions of their services.
- Training to assist peer evaluations
Claims Representative
Fred Loya Insurance
09.2011 - 12.2013
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Processed claims daily and expertly handled as many files with great care
- Consulted with field support team, claim manager and other entities to receive support specific to assigned claim.
Store Manager
Valero Gas Station
12.2008 - 11.2011
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Resolved customer problems by investigating issues, answering questions and building rapport
- Delegated work to staff, setting priorities and goals
Education
Accounting
RTD Working Scholars
OnlineGED -
Red Rocks Community College
Denver, CO06.2017
Skills
- Customer Service
- Proficient on organization policies, procedures, fare structure, route and schedule
- Salesforce
- TIES
- Maximus
- Mobile ITCS
- Bilingual
- Proficient Microsoft office
- Organization and efficiency
- Strong communication orally and in writing
Timeline
Sales Information Representative
Regional Transportation District
09.2022 - Current
Bilingual Information Specialist
Regional Transportation District
09.2019 - 09.2022
Secretary
Denver Public Schools
08.2017 - 09.2019
Customer Service Representative
Istonish
03.2016 - 09.2017
Claims Representative
Fred Loya Insurance
09.2011 - 12.2013
Store Manager
Valero Gas Station
12.2008 - 11.2011
Accounting
RTD Working Scholars
GED -
Red Rocks Community College
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