Victoria Henry
Fredericksburg,VA
Summary
Dynamic and results-oriented professional with extensive experience in insurance sales and customer service at Geico Insurance Agency. Excelled in underwriting and conflict management, demonstrating a keen ability to provide tailored customer solutions and negotiate effectively. Proven track record in administrative roles, enhancing operational efficiency and accuracy in client management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
Geico Insurance Agency
Fredericksburg, USA
01.2016 - Current
- Phone customer service agent skilled in homeowners, renter, condo, dwelling fire policies, identity theft, personal article insurance, underwriting and more
- Provide detailed notes on customer interaction and individual customer needs
- Expert in customer service with strong skills in conflict resolution and providing effective customer solutions
- Professionally skilled in contract language and understanding
- Explain policy coverages both advantages and disadvantages
- Provide exceptional customer service with a solution focus
- Proficient in multitasking and delivering accurate and helpful information
- Review underwriting risk and making appropriate determinations
- Sales experience with effectively communicating the benefits and value to customers
Secretary
Advanced Painting
Spotsylvania, USA
01.2015 - 01.2016
- Maintain CEO's calendar and schedule appointments
- Document and file client profiles, contracts and payments
- Send out client estimates and schedule completion dates
- Maintain CEO's website as well as other business profiles (Yelp, Angie's List)
- Prepare thorough and detailed invoices with meticulous attention to accuracy
Education
High school diploma or GED - Business Administration
Stafford High School
Skills
- Customer service
- Insurance sales
- Personal Assistant experience
- Account Management
- Administrative experience
- Underwriting
- Negotiation
- Conflict Management
- Call center experience
Certification
A valid Property and Casualty License
Timeline
Insurance Agent
Geico Insurance Agency
01.2016 - Current
Secretary
Advanced Painting
01.2015 - 01.2016
High school diploma or GED - Business Administration
Stafford High School