Victoria Hoffman
Fremont,OH
Summary
Dynamic professional with a strong background in customer service and team collaboration, honed at Cedar Fair. Proven ability to enhance guest satisfaction through engaging experiences and effective staff training. Recognized for reliability and integrity, consistently resolving customer issues and maintaining operational excellence in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Cashier
Cross America
05.2024 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer balances throughout shifts.
- Handled returns and exchanges while adhering to company policies.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
Games Supervisor
Cedar Fair
04.2018 - 10.2023
- Supervised daily operations of gaming areas, ensuring compliance with safety regulations and company policies.
- Trained and mentored staff on customer service excellence and operational procedures.
- Developed engaging game experiences to enhance guest satisfaction and retention.
- Coordinated scheduling and staffing to optimize operational efficiency during peak times.
Education
High School Diploma -
Margaretta High School
Castalia, OHNo Degree - Commercial Music
Tiffin University
Tiffin, OH05-2029
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
Timeline
Cashier
Cross America
05.2024 - 08.2025
Games Supervisor
Cedar Fair
04.2018 - 10.2023
High School Diploma -
Margaretta High School
No Degree - Commercial Music
Tiffin University