Victoria Hughes
Wake Forest,NC
Summary
Accomplished Manager with over 25 years of experience in enhancing customer loyalty and streamlining operations within local hair salons. Excelled in workforce management and operations management, boosting weekly revenue by 114%. Skilled in HRM and team leadership, fostering a productive work environment and driving significant business growth.
Overview
19
19
years of professional experience
Work History
Manager
Supercuts Hair Salon
10.2018 - Current
- Developed and maintained relationships with customers and suppliers through account development and relationship building.
- Used twenty-five years of industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged sales data and analytics to make informed decisions and drive business improvements.
- Worked to continuously increase the average weekly salon revenue from $7,000 to $15,000 through effective sales, service, and operations policies that expanded both product and service quality and ability.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles. Completed an average of thirty customers per day.
- Scheduled employees and successfully completed other Human Resource tasks to maintain adequate coverage and a healthy work environment.
General Manager
The Guys Place
01.2012 - 10.2018
- Maximized efficiency by coaching and mentoring a team of about 30 stylist and administrative staff on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed employee reviews, training, schedules, interview, hiring, onboarding, contract negotiations, termination, and other essential HR duties for hundreds of employees.
- Implemented operational strategies and effectively built customer loyalty, with an average of 1,500 customers per week.
- Effectively handled upset customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Educated thousands of customers and hundreds of employees on new products and services to maximize sales revenue for the salon.
- Trained hundreds of salon staff in traditional and innovative haircutting techniques and salon management.
- Maintained an average of 180 return customers through precise cutting, coloring and styling of clients' hair.
- Managed employee disputes by employing conflict resolution techniques.
Lead Stylist
Great Clips
01.2006 - 12.2012
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Organized sales area and work station to showcase products and boost sales.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Cut and colored hair for about 30 clients daily.
Education
BBA - Business Administration
Strayer University
Raleigh, NC 05.2010
Cosmetology License -
ATI Hollywood Cosmetology School
Salem, VA 1998
Skills
- Operations Management
- Workforce Management
- Staff Development
- Team Leadership
- Human Resources Management (HRM)
- Over 25 Years of Customer Services
- Business Development
- Computer and Microsoft Office Skills
- POS Systems and Ordering Platforms
Timeline
Manager
Supercuts Hair Salon
10.2018 - Current
General Manager
The Guys Place
01.2012 - 10.2018
Lead Stylist
Great Clips
01.2006 - 12.2012
BBA - Business Administration
Strayer University
Cosmetology License -
ATI Hollywood Cosmetology School
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