D'wayne Williams
Raleigh,NC
Summary
Skilled leasing professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
6
6
years of professional experience
Work History
Leasing Manager
RK Properties
Raleigh, NC
09.2022 - 04.2024
- Team management: Coordinated a team of leasing agents and managed on-site and remote employees
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Tracked leads using CRM software and followed up with interested parties.
- Processed prospect applicants.
- Overseen administrative, duties, filled paperwork, and reported to upper management.
- Conducted unit inspections for MI/MO.
- Created market material to deliver exemplary services and engagement.
- Managed and closed out work orders.
Roadside Assistance Manager
K&N Towing/ Roadside assistance
Raleigh, NC
03.2022 - 12.2023
- Delegated daily tasks to team members to optimize group productivity, by organizing schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Provided hands on training for drivers on how to assist members in a safe and timely manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conducted interviews to help oversee the selection and hiring of new talent.
RETAIL SALES CONSULTANT/RETAIL INTERGRATION SPECIALIST
SPRINT/T-Mobile
Cary, NC
03.2018 - 01.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Delivered consistent follow up with customers after merchandise sale by phone or email to answer last-minute questions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Worked with off-site locations to train T-mobile mobile experts on Sprint systems, polices, and procedures.
- Held team meeting to provide experts with strategies on how to achieve store goals and enhance their compensation.
Education
High School Diploma -
Southeast Raleigh Magnet High School
05.2013
Skills
- PROGRAMS
- Windows XP, Microsoft Office: Outlook, Word, Excel, PowerPoint, Windows Vista, Mac OS X and Office for Mac, Yardi, Rent Cafe, CRM, Knock, Onesite
Timeline
Leasing Manager
RK Properties
09.2022 - 04.2024
Roadside Assistance Manager
K&N Towing/ Roadside assistance
03.2022 - 12.2023
RETAIL SALES CONSULTANT/RETAIL INTERGRATION SPECIALIST
SPRINT/T-Mobile
03.2018 - 01.2022
High School Diploma -
Southeast Raleigh Magnet High School
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