Victoria Jefferson
South Euclid,OH
Summary
Customer Service Representative with a track record of success in high-pressure environments, aiming to leverage skills in a Nursing Assistant role within the healthcare sector. Strong commitment to patient care and a desire to contribute positively to individuals' lives. Focused on transitioning to nursing with a passion for healthcare. Open to relocation for career advancement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cashier
LAZ parking
10.2023 - Current
- Interact with customers
- Ticket and money handling
Customer Service Representative
Horizons HR Services
03.2021 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Avis Budget Group
06.2019 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Speedway LLC
08.2017 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Cashier/Customer Service
Panera Bread
11.2016 - 03.2017
- Point of sales transactions
- Assist customers
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Representative/Cashier
Kohl's Department Stores Inc
11.2015 - 01.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Cosmetologist
Smart Style
03.2012 - 02.2014
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Cashier
Giant Eagle
11.2007 - 12.2008
- Greeted customers entering store and responded promptly to customer needs.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Hostess
HillCrest Hospital, AVI Department
11.2006 - 02.2007
- Food delivery
- Maintenance
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Education
diploma - Cosmetology License
Remington College
Cleveland, OH12.2010
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Brush High School
Lyndhurst, OH06.2008
Skills
- Customer service under pressure
- Cosmetology expertise
- Critical thinking
- Conflict resolution
- Assessment skills
- Documentation proficiency
- Money handling
- Prioritization
- Professional telephone demeanor
- Policy adherence
- Problem-solving
Certification
- Driver's License
- Cosmetology License
Timeline
Cashier
LAZ parking
10.2023 - Current
Customer Service Representative
Horizons HR Services
03.2021 - 11.2023
Customer Service Representative
Avis Budget Group
06.2019 - 02.2020
Customer Service Representative
Speedway LLC
08.2017 - 10.2018
Cashier/Customer Service
Panera Bread
11.2016 - 03.2017
Customer Service Representative/Cashier
Kohl's Department Stores Inc
11.2015 - 01.2016
Cosmetologist
Smart Style
03.2012 - 02.2014
Cashier
Giant Eagle
11.2007 - 12.2008
Hostess
HillCrest Hospital, AVI Department
11.2006 - 02.2007
diploma - Cosmetology License
Remington College
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Brush High School