Victoria Kessler
Sheridan,WY
Summary
Dedicated medical receptionist with expertise in front desk operations, patient scheduling, and HIPAA compliance. Proven track record of enhancing patient experiences and optimizing appointment management.
Overview
9
9
years of professional experience
Work History
Lead Medical Receptionist
Robbins Dermatology
Sheridan, WY
02.2022 - Current
- Supervised front desk operations, ensuring efficient patient flow and optimal service delivery.
- Trained and mentored new reception staff on office protocols and patient management systems.
- Implemented scheduling processes to reduce patient wait times and enhance appointment management.
- Coordinated communication between patients and dermatology providers for seamless care transitions.
- Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
- Resolved patient inquiries and issues, fostering a positive experience in a busy healthcare environment.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Medical Receptionist
Northeast Wyoming Pediatric Associates
Sheridan, WY
09.2017 - 02.2022
- Managed patient check-ins and appointment scheduling utilizing electronic health record systems.
- Coordinated insurance verification processes to ensure accurate billing and minimize delays.
- Assisted in maintaining medical records compliance with HIPAA regulations to protect patient confidentiality.
- Streamlined front desk operations by implementing efficient patient flow protocols, reducing wait times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma -
Sheridan High School
SheridanSkills
- Front desk operations
- HIPAA compliance
- Office administration
- Patient scheduling
- Appointment management
- Telephone etiquette
Timeline
Lead Medical Receptionist
Robbins Dermatology
02.2022 - Current
Medical Receptionist
Northeast Wyoming Pediatric Associates
09.2017 - 02.2022
High School Diploma -
Sheridan High School