Wendy Knapke
Celina
Summary
Adaptable and detail-oriented individual with a strong background in customer service and classroom support. Known for excellent people skills and the ability to manage multiple tasks effectively, ready to contribute to team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Associate
Jones Jewler
08.2024 - Current
- Provided exceptional customer service by actively engaging with clients to understand their jewelry needs.
- Assisted in inventory management by organizing and restocking merchandise on sales floor.
- Executed daily sales transactions accurately using point-of-sale systems.
- Developed product knowledge to effectively communicate features and benefits of jewelry items.
- Addressed customer inquiries and resolved issues promptly, ensuring a positive shopping experience.
Paraprofessional
Mercer County ESC- Parkway Local Schools-Tri Star
08.2015 - 08.2024
- Supported classroom instruction by assisting teachers with lesson planning and student engagement.
- Implemented individualized education plans to meet diverse learning needs of students.
- Assisted in the development of instructional materials and resources for varied learning styles.
- Monitored student progress, providing timely feedback and interventions to promote academic success.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Cosmetologist
Self-employed
02.2010 - 12.2018
- Developed and implemented marketing strategies to attract new clients and retain existing ones.
- Managed scheduling, inventory, and financial transactions to ensure smooth operations.
- Cultivated strong client relationships through exceptional service and follow-up communications.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Self-motivated, with a strong sense of personal responsibility.
911 Dispatcher
Mercer County Sheriff's Office Ohio
05.2017 - 08.2017
- Coordinated emergency response efforts among law enforcement, fire, and medical services.
- Monitored multiple communication channels for urgent calls and dispatching requests.
- Utilized computer-aided dispatch systems to track unit locations and status updates.
- Provided critical information to first responders to ensure timely assistance during emergencies.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Education
High School Diploma -
Elida High School
Elida, OH05-1993
Ohio License in Business Management in Cosmetology -
Apollo
Shawnee, OH01-1993
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
Certification
- Licensed Ohio Managing Cosmetologist - 1993
- Certified 911 EMT - 2017
- Permit Ohio Educational Aide - 2023
- Certified First Aid/CPR/AED - 2023
- Certified Crisis Prevention Intervention- 2023
Timeline
Sales Associate
Jones Jewler
08.2024 - Current
911 Dispatcher
Mercer County Sheriff's Office Ohio
05.2017 - 08.2017
Paraprofessional
Mercer County ESC- Parkway Local Schools-Tri Star
08.2015 - 08.2024
Cosmetologist
Self-employed
02.2010 - 12.2018
High School Diploma -
Elida High School
Ohio License in Business Management in Cosmetology -
Apollo
References
Kendra Stetler - RN / Substitute Teacher Tri-Star
419-733-0608
Julia Clark - Parkway Schools
567-712-4279
Erica Reynolds - Honda
419-852-3122