Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic

Wendy Knapke

Celina

Summary

Adaptable and detail-oriented individual with a strong background in customer service and classroom support. Known for excellent people skills and the ability to manage multiple tasks effectively, ready to contribute to team success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Associate

Jones Jewler
08.2024 - Current
  • Provided exceptional customer service by actively engaging with clients to understand their jewelry needs.
  • Assisted in inventory management by organizing and restocking merchandise on sales floor.
  • Executed daily sales transactions accurately using point-of-sale systems.
  • Developed product knowledge to effectively communicate features and benefits of jewelry items.
  • Addressed customer inquiries and resolved issues promptly, ensuring a positive shopping experience.

Paraprofessional

Mercer County ESC- Parkway Local Schools-Tri Star
08.2015 - 08.2024
  • Supported classroom instruction by assisting teachers with lesson planning and student engagement.
  • Implemented individualized education plans to meet diverse learning needs of students.
  • Assisted in the development of instructional materials and resources for varied learning styles.
  • Monitored student progress, providing timely feedback and interventions to promote academic success.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Cosmetologist

Self-employed
02.2010 - 12.2018
  • Developed and implemented marketing strategies to attract new clients and retain existing ones.
  • Managed scheduling, inventory, and financial transactions to ensure smooth operations.
  • Cultivated strong client relationships through exceptional service and follow-up communications.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Self-motivated, with a strong sense of personal responsibility.

911 Dispatcher

Mercer County Sheriff's Office Ohio
05.2017 - 08.2017
  • Coordinated emergency response efforts among law enforcement, fire, and medical services.
  • Monitored multiple communication channels for urgent calls and dispatching requests.
  • Utilized computer-aided dispatch systems to track unit locations and status updates.
  • Provided critical information to first responders to ensure timely assistance during emergencies.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.

Education

High School Diploma -

Elida High School
Elida, OH
05-1993

Ohio License in Business Management in Cosmetology -

Apollo
Shawnee, OH
01-1993

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual

Certification

  • Licensed Ohio Managing Cosmetologist - 1993
  • Certified 911 EMT - 2017
  • Permit Ohio Educational Aide - 2023
  • Certified First Aid/CPR/AED - 2023
  • Certified Crisis Prevention Intervention- 2023

Timeline

Sales Associate

Jones Jewler
08.2024 - Current

911 Dispatcher

Mercer County Sheriff's Office Ohio
05.2017 - 08.2017

Paraprofessional

Mercer County ESC- Parkway Local Schools-Tri Star
08.2015 - 08.2024

Cosmetologist

Self-employed
02.2010 - 12.2018

High School Diploma -

Elida High School

Ohio License in Business Management in Cosmetology -

Apollo

References

Kendra Stetler - RN / Substitute Teacher Tri-Star 

419-733-0608

Julia Clark - Parkway Schools 

567-712-4279

Erica Reynolds - Honda 

419-852-3122