Victoria Kniz
Poughkeepsie,NY
Summary
- Compassionate, dedicated and customer care provider
- Fluent in English, Spanish, and Italian
- Multi-use phone line use
- Microsoft Office: Word processing, PowerPoint familiar, Excel and Outlook trained
- Point Click Care software knowledgeable
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Asset Protection | Customer Service Host
Wal-Mart
Fishkill, NY
11.2020 - 02.2022
- Greet customers as they enter the store
- Review receipts to ensure items have been properly processed for sale
- Provide information to assist customers in locating desired items.
Certified Nursing Assistant
Private Residence
Bronx
01.2019 - 02.2020
- Provided care to stroke, diabetes, dementia, Alzheimer's, rehab, and geriatric patients
- Assisted with bathing, dressing, grooming, nail and hair care, toileting, oral and personal hygiene
- Provided support to residents with range of motion exercises
- Responsible for serving meals, making beds, and changing linens
- Monitored and recorded patient vital signs
- Measured and recorded intake and output
- Answered patients' call bells to determine patient needs
- Turned and repositioned patients to prevent bedsores
- Transferred and moved patients from in and out of bed, bathtub, and wheelchairs
- Documented and reported any changes in patients' condition to RN.
Education
High School Diploma -
Penn Foster, High School Diploma
Scranton, PA06-2022
Phlebotomy
Mid- Manhattan Learning Center
Manhattan, NY12-2019
Certified Nursing Assistant
Mid - Manhattan Learing Center
Manhattan, NY12-2019
Patient Care Tech
Mid-Manhatten Learning Center
Manhattan, NY12-2019
E.K.G Tech
Mid-Manhattan Learning Center
Manhattan, NY12-2019
Skills
- Problem-Solving Abilities
- Professional Demeanor
- Reliability
- Attention to Detail
- Team Member Motivation
- Problem-Solving Aptitude
- Multitasking
Professional Development
On-going professional development in Microsoft Office (Word, Excel, and Outlook)
Languages
English
Native/ Bilingual
Spanish
Full Professional
Italian
Limited
Affiliations
- Volunteered at Calvary Hospital Bronx NY.
References
References available upon request.
Timeline
Asset Protection | Customer Service Host
Wal-Mart
11.2020 - 02.2022
Certified Nursing Assistant
Private Residence
01.2019 - 02.2020
High School Diploma -
Penn Foster, High School Diploma
Phlebotomy
Mid- Manhattan Learning Center
Certified Nursing Assistant
Mid - Manhattan Learing Center
Patient Care Tech
Mid-Manhatten Learning Center
E.K.G Tech
Mid-Manhattan Learning Center
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