Victoria Lawrence
Summary
Seasoned Medical Assistant with a proven track record of patient-focused care and efficient medical office administration. At Providence Portland Medical Center, excelled in phlebotomy and vital signs monitoring, enhancing patient scheduling efficiency by 30%. Demonstrates strong organizational skills and a compassionate approach to patient interactions. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Medical Assistant
Providence Portland Medical Center
Portland, OR
12.2023 - 11.2024
- Administered injections, medications and treatments as directed by the physician.
- Organized patient charts before each day's clinic sessions began.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Organized charts, documents and supplies to maintain team productivity.
Housing Navigator
Community Action
10.2021 - 05.2023
- Provided comprehensive housing navigation services to low-income households exiting homelessness or households seeking more affordable housing opportunities; taught tenant education classes and curriculum to low-income households; networked with other service and housing providers to coordinate services; managed a case load of individuals as assigned; assessed, arranged, coordinated, and monitored the delivery of services to families on the case load
Social Service Worker 1
D.H.S. State of Oregon
05.2016 - 01.2020
- Maintained accurate data integrity for child welfare technical support; provided program information to the public and assistance to clients; transported youth safely to court appointed appointments and parent visits; directed youth daily routines; facilitated youth group and activities; administered and logged daily medication; documented mental health and daily activities; performed intake of children entering custody; documented interactions at child welfare visits; and complied with HIPPA standards
Owner / Cosmetologist
Divines Destiny Nail Room
08.2006 - 01.2019
- Managed calendar operations, scheduling, prepared budgets, generated reports, and performed general accounting tasks; utilized project management principles to independently plan and direct office tasks; planned, prepared, and organized daily spa activities; managed and evaluated the work of others; handled phone calls; operated various software programs to complete tasks; recruited, interviewed, and hired all personnel; coordinated marketing plans and developed customer promotions; and maintained inventory
Child Care Worker Supervisor
Greater New Hope
07.2015 - 08.2017
- Provided care to adolescents, children and families in hotels and client homes; traveled to multiple sites within Oregon; drove children to scheduled doctor, court, and school appointments as required by the court system; collaborated with therapy and service providers; advocated for children to assure coordination between communities and organization services; maintained knowledge of available community resources; documented case notes; mentored and assisted children with school, hygiene, and social skills; led a department of 25 employees with training, facilitated new and existing protocols for children; and trained new foster care parents
Patient Service/Medical Assistant
Cancer Institute
09.2011 - 10.2012
- Escorted patients to and from exam rooms, physician offices, and treatment room as appropriate; Recorded patient data including = vital signs, height, weight, allergies, and medication changes; obtained all necessary patient records as prior to treatment or procedures; prepared and stocked exam/treatment rooms and ordered supply as needed
- Administered subcutaneous and intramuscular injections, as delegated by RN or physician
Patient Resolution/Medical Assistant
Planned Parenthood Washington
04.2010 - 08.2011
- Performed back-office responsibilities as required by the health center; roomed patients; restock rooms; phlebotomy, injections, labs, patient educations; assist RNs
- Provided non-judgmental, client-centered care, and provided accurate information and resources
- Assisted with optimizing patient flow to keep appointments on schedule
- Established and prepared documents for patient records
Triage Switchboard Operator
Devers Eye Institute
03.2002 - 03.2004
- Operated PBX telephone equipment and a switchboard to relay incoming, outgoing, and interoffice calls; Received patients for emergency medical treatment, out-patient services, out-patient surgery, and admissions; reception duties; served as support/resource person and assisted personnel in performance of back up duties
Patient Service Specialist/Medical Assistant
Women’s Health NW Dr. Russel Dow
01.1988 - 11.1995
- Maintained all exam/treatment room disinfection protocols, answered patient telephone calls for referral to physician or nurse/pharmacist; phoned in prescriptions and made other patient calls as directed by physicians and RN; informed physician of patient reschedules and no shows; performed typing, filing, faxing, chart preparation, reception, etc.; administered subcutaneous and intramuscular injections
Education
Medical Assistant -
Concorde Career College
03.2024
Skills
- Patient-focused care
- Check-in coordination
- Phlebotomy
- Intake control
- Medical office administration
- Appointment reminders
- EMR / EHR
- Patient scheduling
- Vital signs monitoring
- Sterile technique
- Restocking lab supplies
- Valid Arizona driver's license
Certification
- CPR, 12/2025
- HIPAA
- HIV/AIDS
- Bloodborne Pathogens
- Mental Health Awareness certificate
- Suicide Advocacy and Prevention
- Licensed and certified for Cosmetology and Nails in Arizona and Oregon
Custom Section
- RMA-Washington state Certified
Timeline
Medical Assistant
Providence Portland Medical Center
12.2023 - 11.2024
Housing Navigator
Community Action
10.2021 - 05.2023
Social Service Worker 1
D.H.S. State of Oregon
05.2016 - 01.2020
Child Care Worker Supervisor
Greater New Hope
07.2015 - 08.2017
Patient Service/Medical Assistant
Cancer Institute
09.2011 - 10.2012
Patient Resolution/Medical Assistant
Planned Parenthood Washington
04.2010 - 08.2011
Owner / Cosmetologist
Divines Destiny Nail Room
08.2006 - 01.2019
Triage Switchboard Operator
Devers Eye Institute
03.2002 - 03.2004
Patient Service Specialist/Medical Assistant
Women’s Health NW Dr. Russel Dow
01.1988 - 11.1995
- CPR, 12/2025
- HIPAA
- HIV/AIDS
- Bloodborne Pathogens
- Mental Health Awareness certificate
- Suicide Advocacy and Prevention
- Licensed and certified for Cosmetology and Nails in Arizona and Oregon
Medical Assistant -
Concorde Career College
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