Victoria Leonard
Leesburg,VA
Summary
Organized and proactive administrative professional with extensive experience in supporting teams and managing customer interactions in high-paced environments. Proven track record in efficient process management, proactive communication, and commitment to customer satisfaction and conflict resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Mission Rock Residential, LLC
02.2021 - 09.2024
- Leasing Consultant of the Year, 2024 Nominee, A.M.A
- Led tenant communications, scheduled property tours, and coordinated tenant move-ins and move-outs, ensuring smooth operations and a positive tenant experience
- Utilized proactive communication to identify and address tenant concerns, contributing to higher tenant satisfaction and occupancy rates
Memorial Union Events Team Member
Oregon State University
01.2018 - 01.2020
- Supported campus events by coordinating schedules, managing logistics, and operating A/V equipment to ensure smooth event execution
Administrative Specialist
Northwestern Mutual
01.2015 - 11.2015
- Provided comprehensive administrative support to executive staff, ensuring seamless operations and positive client interactions
- Coordinated with cross-functional teams to prepare for client meetings, ensuring attention to detail and proactive problem-solving to enhance client experience
Education
Chemical Engineering -
Oregon State University
Corvallis, OR05.2020
Skills
- Administrative Support
- Google Workspace
- Microsoft Office Suite
- Customer Service
- Conflict Resolution
- Data Analysis Skills
Certification
Google, Technical Support Fundamentals, October 2024,
- Trained in Troubleshooting, Networking, Operating Systems, System Administration, and Security basics.
- Skilled in identifying and solving technical issues to keep systems secure and running smoothly.
Timeline
Leasing Consultant
Mission Rock Residential, LLC
02.2021 - 09.2024
Memorial Union Events Team Member
Oregon State University
01.2018 - 01.2020
Administrative Specialist
Northwestern Mutual
01.2015 - 11.2015
Chemical Engineering -
Oregon State University
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