Victoria Lockett
McKeesport,PA
Summary
Dedicated Customer Service Representative with proven ability to exceed customer expectations. Expertise in sales and service, consistently achieving performance targets while upholding high-quality standards. Strong background in environmental services, contributing to overall operational efficiency.
Overview
12
12
years of professional experience
Work History
Mail Courier
Usps
McKeesport, Pennsylvania
04.2020 - Current
- Planned and cased mail in sequence of delivery for designated route.
- Collected deposits, payments, and fees for mail services.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Operated vehicles and equipment to transport packages and mail pieces.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Distributed mail on foot to residences and businesses, delivering to approximately 300 customers per shift.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Customer Service Representative
Lash Group(temp Agency)
Monroeville, Pennsylvania
04.2017 - 03.2020
- Revise medical application info
- Collected missing info on application
Environmental Services Housekeeper
UPMC Presbyterian
Pittsburgh, PA
05.2015 - 10.2017
- Trained new staff on proper cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies, ensuring availability and compliance with standards.
- Implemented efficient cleaning schedules to optimize workflow across multiple facilities.
- Conducted routine inspections to maintain cleanliness and uphold health regulations.
- Developed and enforced standard operating procedures for environmental services tasks.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Customer Service Representative
Alorica
West Mifflin, Pennsylvania
08.2014 - 03.2017
- Managed customer calls efficiently in fast-paced call center environment
- Answer questions regarding bills
- Add internet, cable, or telephone services
- Collected payments
- Some tech support
Front End Customer Service Associate
Old Navy
Homestead, Pennsylvania
06.2013 - 08.2014
- Helped customers navigate store, complete sales, and process returns.
Education
Diploma - undefined
McKeesport High School
McKeesport, Pennsylvania06.2015
Skills
- Daily logging
- Vehicle maintenance
- Safety management
- Appointment scheduling
- Call center
- Data Entry
- Dual Screens
- Housekeeping
Timeline
Mail Courier
Usps
04.2020 - Current
Customer Service Representative
Lash Group(temp Agency)
04.2017 - 03.2020
Environmental Services Housekeeper
UPMC Presbyterian
05.2015 - 10.2017
Customer Service Representative
Alorica
08.2014 - 03.2017
Front End Customer Service Associate
Old Navy
06.2013 - 08.2014
Diploma - undefined
McKeesport High School